REKITTA ERBY
Houston,TX
Summary
Highly skilled and enthusiastic professional with more than 10 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Supervisor Medical Clinical Operation
Optum at Home, UHG
12.2022 - Current
- Directly manage a team consisting of 26 employees
- Coordinates, supervises and is accountable for daily / weekly / monthly team performance
- Ensures team members’ performance goals are met, such as quality adherence and service levels
- Coordinates work activities with other supervisors
- Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
- Decisions are guided by policies, procedures, and business plan
- Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
- Motivates and inspires team members
- Conducts annual performance reviews for team members
- Identifies solutions to non - standard requests and problems
- Effectively communicates change and leads employees through change
- Serves as a resource for others with less experience
- Handles Human Resource processes and issues, including timecards and corrective action process
- Manages recruitment and termination procedures
- Maintains procedures, Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant change.
Ambulatory Service Coordinator
UT Health Neuroscience
05.2020 - 12.2022
- Provides clinical assistance to multiple assigned physician(s) in management of patients
- Accountable for customer satisfaction, cost control, and for performance improvement by monitoring and improving the delivery of care
- As required, and competency validated, performs appropriate hearing and vision testing, EKG, spirometry, point of care testing, specimen collection, equipment cleaning/reprocessing and other requested procedures
- Prepares for, and assists with, routine and specialty procedures
- Schedules patients for follow up appointments or referrals and performs routine clerical duties for team and staff to include photocopying, scanning and faxing
- Performs telephone messaging and in person screening with appropriate follow up
- Rooms patients consistent with clinic needs while determining and documenting chief complaint and reason for visit, vital signs, medication list, allergies, smoking history and other information as required by clinic
- Keeps patients informed of delays and progress of clinical appointments
- Respects and maintains privacy and confidentiality per HIPAA guidelines
- Performs other duties as assigned.
Registered Medical Assistant/ Team Lead
Legacy Community Center
06.2018 - 05.2020
- Create and coordinate weekly MA schedule/coverage
- Order and track supplies
- Inventory and monitor onsite medication for restocking and approved disposal method once expired
- Tracking the care coordination desktop
- Assist Nurse to ensure check list requirements are completed in accordance to organization and state regulations
- Interview patients to obtain medical information and measure their vital signs, weight, and height
- Record patients' medical history, vital statistics and information such as test results in medical records
- Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing
- Help physicians examine and treat patients, handing them instruments and materials or performing such tasks as giving injections and removing sutures
- Prepare treatment rooms for patient examinations, keeping the rooms neat and clean
- Clean and sterilize instruments and dispose of contaminated supplies
- Phone consultation with clients regarding test results & health concerns.
Registered Medical Assistant
Gulf coast Health Center
04.2016 - 06.2018
- Assisted at least three physicians per day throughout the medical office
- Performed Phlebotomy for lab testing, as well as obtaining EKGs, and vital signs on patients
- Assisted patients to examining rooms and obtained medical histories
- Maintained a positive and professional attitude at all times
- Stocked and maintained supplies and cleanliness of rooms
- Assisted doctors with any procedures as needed
- Explained any medications or diet restrictions to patients
Medical Assistant/ Office Manager
Bloomfield Medical Center
07.2009 - 01.2016
- Took vital signs: BP, TP, HT & WT
- Administered over 100 medication injection including a variety of immunization vaccinations
- Performed X-rays and EKGs
- Dressed wounds
- Assisted physicians with Pap smear examinations
- Drawn patient's blood
- Front Desk: data entry answered patient phone inquiries, scheduled appointments, inputted patient data into computer databases and submitted medical prescriptions to pharmacies
- Directed internal/external patients to designated sites.
Medical Assistant
Physicians Home Health
03.2014 - 10.2015
- Front desk: scheduling appts, answering phone, data entry checking in patients
- Verifying insurance, refill medications, collect co-pays
- Back office: vital signs, EKGs, PFTs, assist the Dr
- With procedures, administer medication subcutaneous or Intramuscular
- Medical record: maintain a clean area, send out records to other departments in a timely fashion along with HIPPA regulations via fax or mail, collect checks, credit or cash payment for records, file charts and documents for the charts.
Customer Service Specialist/Computer Technical Designer
Office Depot
04.2008 - 09.2011
- Greet customers in a timely and professional manner
- Handle cash and credit card transactions
- Conduct stock inventory for store’s profits/losses margins
- Create merchandise and product displays for sales marketability
- Maintain a clean and a safe workstation.
Education
Bachelor of Science - Health Administration
Texas Southern University
Houston, TX09.2024
Skills
- Administrative Duties
- Patient Engagement
- Biological Terminology
- Managing Employee Relations
- Managing Terminations
- Complex Problem-Solving
- Analytical and Critical Thinking
- Improve Employee Performance
- Examination Room Preparation
- Clinical Quality Program Standards
Certification
Registered Medical Assistant (AMT), Mar 2024
BLS certified (AHA) May 2024
Timeline
Supervisor Medical Clinical Operation
Optum at Home, UHG
12.2022 - Current
Ambulatory Service Coordinator
UT Health Neuroscience
05.2020 - 12.2022
Registered Medical Assistant/ Team Lead
Legacy Community Center
06.2018 - 05.2020
Registered Medical Assistant
Gulf coast Health Center
04.2016 - 06.2018
Medical Assistant
Physicians Home Health
03.2014 - 10.2015
Medical Assistant/ Office Manager
Bloomfield Medical Center
07.2009 - 01.2016
Customer Service Specialist/Computer Technical Designer
Office Depot
04.2008 - 09.2011
Bachelor of Science - Health Administration
Texas Southern University
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