Rekyah Duncan
Chicago,IL
Summary
Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Grainger Industrial Supply
04.2021 - Current
- Cross-trained and provided backup support for organizational leadership.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Assisted with card transactions
Patient Access Representative
Mt.Sanai Hospital
06.2020 - 04.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Facilitated communication between patients and various departments and staff.
- Responded to inquiries by directing calls to appropriate personnel.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Customer Service Representative
AAA Casualty Insurance
05.2018 - 06.2020
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Associate of Arts -
Malcom X College
Chicago, IL05-2022
High School Diploma -
Carl Schurz High School
Chicago, IL06-2017
Skills
- Scheduling
- Account updating
- Complaint resolution
- Office equipment proficiency
- Hospitality and accommodation
- Receiving support
- POS systems expert
- Recordkeeping strengths
- CRM system proficiency
- Client relations
- Support case resolution
- Microsoft Excel
- Call center experience
- Paraprofessional license
Timeline
Customer Service Representative
Grainger Industrial Supply
04.2021 - Current
Patient Access Representative
Mt.Sanai Hospital
06.2020 - 04.2021
Customer Service Representative
AAA Casualty Insurance
05.2018 - 06.2020
Associate of Arts -
Malcom X College
High School Diploma -
Carl Schurz High School
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