Relda Moses
Down-Lite International
Pleasant Plain,OH
1
Certification
41
years of professional experience
Experienced Quality Assurance Manager with over 30 years at Down-Lite, bringing deep expertise in quality control, production supervision, safety leadership, and sewing/machine operations. Known for reliability, strong attention to detail, and the ability to manage teams, processes, and audits in a fast-paced manufacturing environment. Seeking new opportunities following the June 2026 plant closure. (You can refine this after speaking with her about strengths, leadership style, and accomplishments.)
Professional retail worker with proven track record in customer service and cash handling. Skilled in managing transactions, resolving customer inquiries, and maintaining positive store environment. Strong focus on teamwork and adaptability, ensuring smooth operations and customer satisfaction. Known for reliability, efficiency, and consistent approach to achieving goals.
Work History
Quality Assurance Manager
36 Years 2 Months- Oversaw quality assurance processes across multiple production areas.
- Served as Cut & Sew Supervisor, ensuring accuracy, efficiency, and quality standards.
- Managed machine operators and repack department staff.
- Conducted internal audits and maintained compliance with company and industry standards.
- Chaired the Safety Committee, leading safety initiatives and training.
- Operated various production machines as needed (sewing, quilting)
- Supported cross-departmental workflow and problem-solving.
Customer Service Cashier
6 Years 1 Month- Processed customer transactions efficiently at point of sale system.
- Assisted customers with inquiries and provided product information.
- Maintained accurate cash register balances throughout shifts.
- Resolved customer complaints promptly to ensure satisfaction.
- Collaborated with team members to streamline service delivery during peak hours.
- Monitored inventory levels and communicated restocking needs proactively.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Demonstrated versatility by cross-training in various departments throughout the store when required.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Utilized strong product knowledge to upsell items when appropriate, boosting overall sales revenue.
- Enhanced store security by identifying and reporting suspicious activities.
- Operated cash register to record transactions accurately and efficiently.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Machine Operator
4 Years 8 Months- Operated sewing, quilting, and snap machines.
- Performed packing and other production tasks.
- Supported workflow across multiple stations as needed.
- Blue
Education
Clerk Typist Program
Skills
Quality Assurance & Auditing
Production Supervision (Cut & Sew
Repack)
Machine Operation (sewing
quilting
snap machines)
Safety Committee Leadership
AED
Bloodborne Pathogens
and First Aid Trained
Computer Literate (PowerPoint
basic office software)
Custom Sewing & Alterations
Team Leadership & Training
Process Improvement
Documentation & Reporting
Customer service
Customer satisfaction
Reliability and punctuality
Patience and composure
Cash handling
Cash register operation
Customer complaint resolution
Guest services
POS system operation
Payment collection
Merchandise restocking
Up-selling techniques
Multitasking and organization
Honest and dependable
Cleaning and sanitizing
Product restocking
Store merchandise stocking
Upselling
Timeline
Customer Service Cashier
Kings Island Amusement Park
10.2009 - 11.2015Read More
Quality Assurance Manager
Down-Lite International
04.1990 - 06.2026Read More
Machine Operator
Whiting Manufacturing
08.1985 - 04.1990Read More
Live Oaks Vocational School
Clerk Typist Program
Read More
Certification
- AED Certified
- Bloodborne Pathogens (BBP)
- First Aid Trained
- Safety Committee Leadership