Bridgett Jackson
Coach Oporator
San Jose,CA
Summary
Attentive Customer Service Representative with 12 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player. Focused and versatile professional with undeniable talents in customer service. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
4
4
years of professional experience
Work History
Flex Medical Driver
MedSpeed
04.2020 - 06.2020
- Increased accuracy in record-keeping through diligent documentation of shipment details, including pickup times, delivery locations, and recipient signatures.
- Facilitated seamless handoffs of critical shipments to interdepartmental staff or external carriers as needed.
- Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
- Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
- Collaborated with healthcare professionals to facilitate smooth coordination of specimen pick-up and delivery processes.
Facilities Admin
Roth Staffing
08.2019 - 04.2020
- Document all access control functions, facility request, and mail/packages received.
- Provided exceptional customer service to facility users, addressing concerns promptly and professionally.
- Assisted in the planning and execution of events held at the facility, ensuring smooth operation and positive guest experiences.
- Coordinated with vendors to secure necessary supplies and equipment, maintaining a well-stocked and organized workspace.
- Improved communication between departments by acting as liaison between facilities staff and other teams within the organization.
Leasing Professional
Greystar Property Management
05.2016 - 05.2017
- Facilitated clear communication between residents and management staff, resolving disputes amicably when necessary.
- Organized community events to foster a positive living environment for all residents.
- Managed online listings on various platforms, ensuring accurate information and prompt response times for inquiries.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Collaborated with maintenance teams to resolve tenant issues quickly, ensuring high satisfaction levels.
Concierge
Greystar Property Management
04.2016 - 05.2016
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Implemented effective organizational systems to manage incoming requests and track progress on outstanding tasks.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Offered friendly and efficient service to residents, handled challenging situations with ease.
Education
Diploma -
Silver Creek High School
Skills
Critical thinking abilities
Safe Driving Practices
Strong Communication Skills
Professionalism and Courtesy
Calendar Management
Filing systems
Timeline
Flex Medical Driver
MedSpeed
04.2020 - 06.2020
Facilities Admin
Roth Staffing
08.2019 - 04.2020
Leasing Professional
Greystar Property Management
05.2016 - 05.2017
Concierge
Greystar Property Management
04.2016 - 05.2016
Diploma -
Silver Creek High School