Relina Pitts

Customer Service Representative with 5 years of experience in healthcare and administrative support, adept at managing high-volume call center operations and resolving inquiries efficiently. Demonstrates strong communication and problem-solving skills, ensuring compliance with HIPAA regulations while facilitating patient access and benefits understanding. Skilled in de-escalation and teamwork, consistently improving service quality through detailed feedback analysis and innovative solutions.

• Certified Clinical Medical Assistant
• Baptist Westside, Pensacola — Dec 2021 - Jan 2022
• Managed daily clerical tasks, ensuring smooth office operations
• Verified patient insurance eligibility and processed co-pays accurate
• Welcomed and assisted patients with check-in procedures
• Coordinated and processed medical referrals in a timely manner
• Answered and directed incoming calls, effectively managing appointment scheduling and rescheduling needs
• Microsoft/ Excel Office Specialist
• Miami Job Corps, Miami — Aug 2019 - Sep 2019
• Performed a variety of clerical tasks to support office efficiency
• Organized and filed paperwork, created and maintained Excel documents, and managed scheduling
• Printed and distributed necessary copies for staff and patients
• Answered incoming calls, directing inquiries to the appropriate department or personnel

Certified Medical Assistant Program

Microsoft Office Specialist Certification