Relista Dilosa
River Ridge,Louisiana
Summary
Accomplished, professional with extensive account management, sales & sales manager experience in multi-industry environments. Proven track record of achieving exceptional sales results, working remotely, building and maintaining key relationships and key accounts. Ongoing example of leadership, meeting goals, passion for the job, dedication, critical thinking and time management.
Overview
20
20
years of professional experience
Work History
Center Sales Manager
JenCare Senior Medical Center
11.2020 - 02.2024
- Directly supervises a team of sales professionals to ensure sales goals are met or exceeded
- Provides reliable, efficient support for the team
- Leads all aspects of leading the team including, but not limited to, selection, onboarding, performance management, and engagement
- Manages, coaches, and provides training to sales professionals, with the goal of developing a high performing sales team
- Monitors performance of sales team performance on daily, weekly and monthly basis
- Provides monthly and quarterly results assessments of sales staff’s productivity
- Leads and facilitates team meetings and training
- Trains, coaches, and educates team members on sales processes, procedures, tools, and practices
- Leads sales personnel in establishing personal contact and rapport with key local communities serving Medicare-eligible seniors
- Leverages connections to increase community events and overall engagement with seniors living around Centers
- Develops plans and tactics to ensure new patient acquisition; specific strategies and tactics for AEP, OEP and SEP enrollment periods
- Accurately forecasts annual, quarterly and monthly new patient acquisition
- Interprets short- and long-term effects on sales strategies in operating profit and payor diversification
- Collaborates with Regional Sales Director to develop sales strategies to improve market share in all product lines and accepted health insurance plans
- Leverages contact relationship management tools, personally and with the team, to manage lead pipeline process
- Establishes strong relationships with sales agents and health insurance sales leaders in a defined geographic area
- Collaborates with sales leadership to establish and control budgets for community and broker events
- Reviews expenses and recommends economies
- Coordinates proper company resources to ensure efficient and stable sales results
- Performs all job duties and responsibilities assigned to the Membership Growth Consultant, as needed
- Performs other duties as assigned and modified at manager’s discretion.
Cultural & Community Specialist
JenCare Senior Medical Center
11.2020 - 02.2024
- Coordinates variety of strategic internal and external community events to support company goals.
- Plans, coordinates and executes 8-10 community events per week (e.g., information sessions, health fairs, doc talks, etc.) to help reach our target market (i.e., medically underserved, Medicare-eligible seniors) and drive measurable traffic into ChenMed Medical Centers. Events will vary in size ranging from small (10-15) seniors), medium (16-50 seniors) and large (51-100+ seniors) to promote and enhance goodwill for ChenMed companies.
- Generates leads for the sales team and tracks success metrics. Achieves ROI measures consistently in documented members acquired.
- Strengthens and grows existing strategic alliances and develops new ones in the market on behalf of ChenMed companies.
- Partners with local churches and other religious organizations, particularly those with thriving senior ministries, as well as with a variety of senior-focused businesses (e.g. retail stores, restaurants, home health care agencies, Medicare Advantage health insurance companies, hospitals and specialty medical practices, etc.); senior focused nonprofit organizations (e.g., Meals-On-Wheels, social and civic groups, etc.); and with city, county and state government officials to promote helping seniors live better and longer.
- Promotes community events, primarily using grassroots techniques to maximize participation by relevant seniors at every community event. Collaborates with the Marketing Manager to effectively promote large scale events.
- Collaborates with diverse community partners to score value-added plug-in opportunities.
- Orchestrates strategic member education and social activities with the twists needed for current patients to refer even more relatives and friends in as new members of ChenMed.
- Educates colleagues and partners so community presentations and events remain focused on bringing seniors into ChenMed practices, where UVP messaging is strongest.
- Maintains and nurtures relationships with key community partners.
- Researches, writes, edits and delivers talking points and/or speeches informing target audiences of the benefits of the ChenMed's integrated care model that's helping thousands of seniors live better, longer and significantly reducing sick days in hospitals for seniors.
- Conducts all activities in ways that are compliant with CMS and HIPAA governmental requirements.
- Works collaboratively with ChenMed colleagues to achieve business objectives and remains sensitive and responsive to meeting the needs of operations, sales and medical team leaders.
- Perform other duties as assigned and modified at manager's discretion.
Sr Account Manager
CVS Health-Omnicare
06.2019 - 11.2020
- Assess client needs by partnering with community leadership and present Omnicare value proposition for new products and services to grow base in Assisted Living Community & Senior Residents
- Build strong client relationships by consistently delivering client interactions that develop trust and show value
- Develop cadence of regular, proactive client meetings to establish strong connectivity with key stakeholders
- Deliver quarterly Executive Reviews to facility leadership to review business deliverables and evaluate new opportunities
- Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities, update customer on progress
- Manage routine client support activities and resolution of routine to complex client issues and requests
- Partner with account executives to deliver initiatives at community level for national and regional accounts.
Catering Sales Executive
Marriott International/ Renaissance Hotels
10.2018 - 05.2019
- Assumed overall responsibility of sales generation for high end and exclusive events
- Grew business through retention of key accounts in Corporate Sector for Events
- Prepared sales and catering forecast reports for management analysis
- Prepared and presented contracts and proposals
- Promoted awareness of brand image internally and externally
- Served as point of contact and a consultant to customer and transitioned to events
- Met quarterly sales goals consistently
- Scheduled and conducted site visits.
Membership Sales & Communication Manager
New Orleans Regional Black Chamber Of Commerce
01.2017 - 12.2018
- Provided independent lead generation, solicitation, follow up and closing of membership sales
- Assisted in event productions, marketing strategies, and design of marketing materials
- Assisted in creating chamber business seminar series, determining program content, securing speakers, and quarterly planning
- Actively involved in event production and volunteer coordination of ribbon cuttings, after hour events, breakfasts, trade shows and networking events
- Supervised support staff, scheduling, payroll, special events, training.
Event Coordinator/Sales Coordinator
JW Marriott
03.2016 - 12.2017
- Sales and Catering Coordinator
- Performed general office duties to support Sales and Catering Managers
- Prepared contracts and proposals
- Prepared sales related documents through the sales process
- Promoted awareness of brand image internally and externally
- Served as point of contact for clients communicating via phone and email
- Used sales techniques that maximized revenue while maintaining existing guest loyalty to the Marriott brand.
Event Coordinator/Sales Lead Manager
Hosts Global Destination Services
04.2013 - 12.2019
- General assistance to maintain a safe and well organized event
- Ensure all appropriate policies are being followed per operation managers instruction
- Attend training and Event Staff meetings as required-Communicate event details to staff
- Manage and organize registration tables-assign tasks to support staff
- Oversee venue Food and Beverage as it pertains to each individual event
- Serves as a liaison between the end client and venue during the event.
Sr Account Manager
Healthways, Inc.
06.2004 - 04.2013
- SilverSneakers Sr
- Account Manager
- Act as liaison to 70 participating locations in the Louisiana Market, partnering with managed care organizations, provider networks, corporate headquarters and members while managing daily operations, training, launching providers, increasing member engagement
- Contracted +50% of the SilverSneaker Fitness Program Provide Network to Seniors with Medicare Advantage/Manage Care Plans
- Successfully grew the Louisiana Market to 17000+ visits in just 6 months after reducing to 5000 visits post Hurricane Katrina
- Capitalized on key network and media relationship and attained free media coverage
- Coordinated with project manager on a volunteer project and secured $20,000 donation to Habitat for Humanity
- Increased program engagement by building relationships through health fairs, program events, on-site physician meetings, new member orientations, sales events and grassroots events
- Conducted high-level strategy meetings with senior advisors, general managers and owners
- Conducted high-level monthly meetings with sales team, sales director, medical director, sales vp, updated and provided performance reports, provided event planning and support for participating locations.
Education
Master of Business Administration -
University of Phoenix
Louisiana, LouisianaBachelor of Arts -
Our Lady of Holy Cross College
Louisiana, LouisianaSkills
- Microsoft Office Suite
- Sales Force
- Data Compilation and Analysis
- Task Management
- Senior Focus/Problem Resolution
- Multitasking and Organization
- HIPAA Compliance
- Critical Thinking
Accomplishments
- Ranked as Top 20 National Performer in Account Management
- Sold 3200 Subscribers
Timeline
Center Sales Manager
JenCare Senior Medical Center
11.2020 - 02.2024
Cultural & Community Specialist
JenCare Senior Medical Center
11.2020 - 02.2024
Sr Account Manager
CVS Health-Omnicare
06.2019 - 11.2020
Catering Sales Executive
Marriott International/ Renaissance Hotels
10.2018 - 05.2019
Membership Sales & Communication Manager
New Orleans Regional Black Chamber Of Commerce
01.2017 - 12.2018
Event Coordinator/Sales Coordinator
JW Marriott
03.2016 - 12.2017
Event Coordinator/Sales Lead Manager
Hosts Global Destination Services
04.2013 - 12.2019
Sr Account Manager
Healthways, Inc.
06.2004 - 04.2013
Master of Business Administration -
University of Phoenix
Bachelor of Arts -
Our Lady of Holy Cross College
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