Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Arielle Russ

Vineland

Summary

Dynamic and dedicated professional with exceptional customer service skills honed at Applebee's and TXRH. Proven ability in cash handling and guest engagement, enhancing dining experiences and driving sales through suggestive selling techniques. Committed to fostering team collaboration and maintaining high standards of quality control in fast-paced environments.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.

Diligence when in management Training with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

15
15
years of professional experience

Work History

Server

Texas Roadhouse
10.2021 - Current
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Inspected dishes and utensils for cleanliness.
  • Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
  • Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Server

Applebee's Grill + Bar
02.2013 - Current
  • Delivered exceptional customer service, ensuring guest satisfaction through attentive dining experiences.
  • Collaborated with kitchen staff to streamline order delivery and enhance food quality.
  • Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
  • Trained new servers on menu details, service standards, and operational procedures to ensure consistency.
  • Resolved guest complaints effectively, demonstrating strong problem-solving skills and commitment to service excellence.
  • Implemented upselling techniques that contributed to increased sales and enhanced guest experiences.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations consistently.
  • Developed strong relationships with regular patrons, fostering loyalty and repeat business through personalized service.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Medical Assistant

Complete Care Medical Inc.
04.2014 - 06.2014
  • Administered patient care, including vital signs monitoring and medical history documentation.
  • Assisted physicians with examinations and procedures, ensuring efficiency and patient comfort.
  • Implemented electronic health record systems to enhance patient data accessibility and accuracy.
  • Coordinated patient scheduling, optimizing appointment flow and minimizing wait times.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
  • Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.

Cashier

Kohls Department Store
09.2010 - 12.2013
  • Processed customer transactions efficiently, ensuring accurate cash handling and adherence to company policies.
  • Maintained clean and organized checkout areas, enhancing customer experience and operational flow.
  • Assisted in training new cashiers on system usage and customer service best practices.
  • Resolved customer inquiries promptly, fostering positive relationships and repeat business.
  • Conducted end-of-day cash reconciliation, ensuring accuracy in financial reporting and accountability.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Promoted store promotions and incentive programs to increase overall sales revenue.

Education

Millville Senior High
Millville

No Degree - Medical Assisting, Billing And Coding, Phlebotomy

Star Career Academy
Egg Harbor Township, NJ
11-2013

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Team collaboration
  • Sales expertise
  • Sales techniques
  • Quality control
  • Suggestive selling
  • Guest relations management
  • Task prioritization
  • Food sales and promotion
  • Item promotion
  • Foreign language proficiency

Accomplishments

  • Supervised team of Applebee's staff members. Was a trainer/key manager but am trained in all positions at this location.

Languages

Spanish
Limited Working

Timeline

Server

Texas Roadhouse
10.2021 - Current

Medical Assistant

Complete Care Medical Inc.
04.2014 - 06.2014

Server

Applebee's Grill + Bar
02.2013 - Current

Cashier

Kohls Department Store
09.2010 - 12.2013

Millville Senior High

No Degree - Medical Assisting, Billing And Coding, Phlebotomy

Star Career Academy

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