Relonda Pikes
Union City,GA
Summary
Dynamic front desk professional with expertise in appointment scheduling, visitor coordination, and front desk management. Proven track record in enhancing visitor experiences and streamlining operations.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Aon Risk Solutions
Stamford, CT
03.2020 - 07.2025
- Greeted visitors and clients warmly upon arrival.
- Managed phone calls and directed inquiries to appropriate staff.
- Scheduled appointments and coordinated meeting room usage.
- Maintained a clean and organized front desk area.
- Handled incoming mail and packages efficiently.
- Collaborated with team members to ensure smooth operations.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
Mail Services Lead
PWC Consulting
ATLANTA, GA
01.2016 - 09.2020
- Supervised daily mail operations and workflow management for efficient processing.
- Coordinated team schedules to ensure adequate coverage during peak periods.
- Implemented best practices for sorting, delivering, and distributing mail effectively.
- Trained new staff on mail handling procedures and safety protocols.
- Monitored inventory levels of mailing supplies and ordered as necessary.
- Responded promptly to customer complaints in a professional manner.
- Developed and implemented procedures for handling, sorting, and distributing incoming and outgoing mail.
- Coordinated with internal departments to ensure compliance with organizational policies regarding shipping and receiving operations.
Desk Clerk
Heritage Manor Nursing Center
Natchitoches, Louisiana
08.2005 - 02.2011
- Managed front desk operations and provided excellent customer service to residents.
- Assisted visitors and families with inquiries regarding resident care and facility services.
- Coordinated appointments and schedules for medical staff and resident activities.
- Handled incoming calls, directing them to appropriate departments as needed.
Education
High School Diploma -
Lakeview High
Campti, LA05-1999
Some College (No Degree) - Business Administration and Management
Iverson School of Business
Atlanta GaSkills
- Front desk management
- Appointment scheduling
- Visitor coordination
- Mail handling
- Administrative support
- Customer relationship management
Certification
- Property Manager
Timeline
Front Desk Receptionist
Aon Risk Solutions
03.2020 - 07.2025
Mail Services Lead
PWC Consulting
01.2016 - 09.2020
Desk Clerk
Heritage Manor Nursing Center
08.2005 - 02.2011
High School Diploma -
Lakeview High
Some College (No Degree) - Business Administration and Management
Iverson School of Business
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