Summary
Overview
Work History
Education
Skills
Timeline
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Relonda Robinson

Grand Rapids,MI

Summary

Result-driven candidate with extensive knowledge of logistics. Develops and maintains positive relationships with students, parents, and school staff. Possesses excellent problem-solving and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Route Planner

Dean Transportation
01.2020 - Current
  • Leveraged data analytics tools to evaluate the impact of route changes on overall efficiency and profitability.
  • Maintained up-to-date knowledge of industry best practices for route optimization software and tools.
  • Developed contingency plans for potential disruptions, enabling swift response time during emergencies or unexpected delays.
  • Ensured compliance with local, state, and federal transportation regulations while planning efficient routes.
  • Provided exceptional customer service by promptly addressing concerns related to delivery schedules or routing discrepancies.
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Coordinated cross-functional teams during peak seasons to maximize resources and achieve optimal results in challenging circumstances.

School Bus Driver

Dean Transportation
02.2007 - Current
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.

Loan Processor

Aegis Lending
03.2005 - 03.2006
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
  • Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Administrative Assistant/Senior Customer Service Representative

Michigan Title
10.2001 - 02.2004
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Education

High School Diploma -

Forest Hills Northern High School
Grand Rapids, MI

Medical Assisting

Everest Institute
Grand Rapids, MI

Skills

  • Deadline Management
  • Operational Efficiency
  • Strong analytical skills
  • Effective Communication Techniques
  • Decision-Making Competence
  • Document Preparation

Timeline

Route Planner

Dean Transportation
01.2020 - Current

School Bus Driver

Dean Transportation
02.2007 - Current

Loan Processor

Aegis Lending
03.2005 - 03.2006

Administrative Assistant/Senior Customer Service Representative

Michigan Title
10.2001 - 02.2004

High School Diploma -

Forest Hills Northern High School

Medical Assisting

Everest Institute

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Relonda Robinson