Jalil Mack

Advises officers and airmen on military personnel issues and programs. Conducts interviews to determine individual interests, qualifications, and personnel data. Briefs provisions of personnel programs such as assignments, promotions, separations, retirements, benefit programs, retention, bonus, classification, training and retraining, and personnel reliability program, and career progression. Helps commanders develop career information and motivation programs. Manages selective reenlistment and career airman reenlistment reservation programs. Counsels airmen on reenlistment opportunities and benefits. Monitors retention programs and provides reports and statistics. Helps users determine training requirements, methods, and procedures.

Creates, maintains, and audits personnel records. Records information in unit, field, and PDS records. Prepares and maintains personnel records, aeronautical orders, and personnel action requests. Prepares and processes documentation for administration of quality control programs. Reviews personnel records, and interviews individuals to ensure accuracy of information. Compares basic records with source documents, transaction registers, and management products. Inspects records, master personnel, and command and field personnel records. Reviews and processes evaluation reports.

Performs personnel actions. Updates computerized personnel data. Conducts in and out processing. Monitors personnel readiness programs. Schedules individuals for processing personnel actions such as reenlistment, promotion, separation, retirement, or reassignment. Administers standard tests, acts as test monitor, scores tests, and records results. Prepares and processes correspondence, forms, and PDS transactions. Advises members on official and personal obligations incident to relocation, training, and promotion. Prepares and processes relocation actions. Processes documents required to support service awards and decorations. Prepares DD Form 93, Record of Emergency Data. Maintains files of correspondence, directives, instructions, and other publications.

Provides casualty assistance. Administers casualty program. Prepares related reports and documents. Assists next of kin of deceased and missing personnel to apply for death gratuity pay, arrears of pay, veterans affairs, social security, government and commercial life insurance, and other benefits.

Oversees personnel activities and functions. Inspects personnel activities for compliance with policies and directives. Reports discrepancies and recommends corrective action. Monitors personnel actions for timeliness, propriety, and accuracy. Ensures proper counseling of individuals on personnel programs, procedures, and benefits. Organizes and compiles management data and submits reports.

Performs CSS administrative functions. Prepares and processes administrative support actions relating to unit programs such as military sponsor, weight and body fat, squadron information, and enlisted and officer professional military education. Processes dental and physical rosters. Manages unit leave control program. Maintains suspense system for personnel actions and correspondence. Maintains and monitors duty status changes. Requisitions and maintains current study reference material for the airman promotion system. Prepares and processes Articles 15, letters of reprimand, investigation reports, unfavorable information files, and separation actions.

Performs Personnel Support for Contingency Operations (PERSCO) functions.

Additional Duties:

Vehicle augmentee duty

Force protection duty

• Gave individual evaluations based on fitness and combat readiness.
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
• Surveyed company overall health and preparedness.
• Rated job performance for Number subordinates providing timely and effective feedback.
• Memorized Area of expertise policies and led training for company personnel.
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
• Oversaw utilities manual records to perform stock control and accounting duties.
• Responded to reports of irregular activities and notified dispatcher for required emergency units.
• Served in on-call capacity for last-minute or late-night taskings from leadership.
• Upheld Branch dress and appearance regulations for professional appearance.
• Prepared and submitted personnel, ordnance and operational reports.
• Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
• Upheld code of conduct and maintained professionalism in stressful situations.
• Dealt with inter-company conflicts to remove obstacles to troop readiness.

Unloaded Semi's full of inventory and controlled and manage the stores inventory.

• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded proactively and positively to rapid change.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Increased efficiency and team productivity by promoting operational best practices.
• Processed customer service orders promptly to increase customer satisfaction.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Tracked customer service cases and updated service software with customer information.
• Optimized customer support by establishing collaborative service environments through targeted operational initiatives.