Rema Tanner
Summary
Professional with focus on partner alliances, customer acquisition and retention. Known for implementing successful strategies to drive growth, improve customer satisfaction and experience. Highly collaborative team player who adapts to changing market needs. Proficient in data analysis, marketing automation, and customer relationship management.
Overview
11
11
years of professional experience
Work History
Customer Acquisition Manager
Intuit / Concentrix
09.2024 - Current
- Managing and building a team of 65 employees for Intuit Quickbooks Chat sales
- Sales team members required to take at least 14 Chats per work day with monthly sales averages of $75k+ per person
- Focus to uplift added team members to cultivate their sales enablement skills and make them successful
- Optimizing user experience, ultimately driving higher conversions and increasing ROI
- Responsible for all: WBR/QBR data and reporting, time tracking, payroll, coaching plans, creating SOPs, mandating sales quotas, bonus attainment, hiring, disciplinary actions with HR and termination of staff while inspiring team members daily
- Collaborating with upper management to implement continuous improvements and exceed team goals
Alliances Consulting Manager
Google Cloud / Concentrix
01.2022 - 01.2024
- Main point of contact between Google internal stakeholders, Vendor Management Operations and AMER Build Partner Advisory team
- Maintaining training updates, activity metrics, account planning, assignments to Partner Advisors, creating KPIs/bonus structure for team, all hiring, disciplinary actions, (PAs) and termination of PAs
- Led process improvement initiatives that streamlined operations across both global internal teams and global partners, reducing costs and increasing efficiency by personally writing and implementing all SOPs
- Consistently activating team to build revenue streams through communication and elevation of partners into higher tiers of criteria-based initiatives like Google Cloud Marketplace, ISV Solution Connect, Google Cloud Ready Designations, Differentiation enablement, Sales and Marketing
- Mentored junior consultants, fostering professional growth through skill development and knowledge sharing.
- Leading the team to success through education, campaigns and events
- Handling all escalations to bring resolution efficiently for Partners and fellow Googlers
- Enhanced team productivity by implementing project management best practices across all engagements
- Integrated data analytics into consulting engagements to provide actionable insights informing decision-making processes for clients
- Balanced competing priorities under tight deadlines, demonstrating exceptional time management skills while completing high-quality work assignments promptly
- Managed diverse project teams with a focus on collaboration and communication to ensure timely completion of deliverables
- .Leveraged industry expertise to provide clients with valuable insights and recommendations for overcoming specific challenges within their market segments
- Profits average $64million/PA through effective partner engagement and managing assigned partner sales pipelines
Partner Advisor
Google Cloud / ServiceSource International
01.2020 - 01.2022
- Main point of contact between Partners and Google internal providing outstanding service to all individuals, promoting effective, and lasting business relationships
- Performed the daily task of engaging with Partners to create escalations repairing issues, ensuring that Partner Program Benefits and Resources are understood and utilized, managing sales pipelines to ensure deals are Closed/Won while acting as a liaison between Partners and internal non-partner facing Google teams
- Worked together with internal partner-facing Google teams to introduce and procure relationships for Marketing, Managed Services, and Sales teams across Google Cloud and Workspace
- Moved Partners to new Engagement Models and Premier Partnership enabling the highest echelon of service, business performance, technical upgrades, and growing revenue in collaboration with internal teams such as Google Cloud Marketplace and the ISV Solution Connect Program (Co-Sell Program)
- Prepared and presented reports on status of projects and initiatives
- Achieved successful partner outcomes by identifying and addressing unique needs and goals
- Networked with other professionals and organizations to expand contacts and opportunities
- Monitored partner performance and provided feedback on areas of improvement
- Averaged $64 million/year in revenue to Google Cloud by managing partners' sales pipelines
Account Executive
Google Cloud Platform / ServiceSource International
01.2019 - 01.2020
- Build and deepen executive relationships with private sector customers
- Influence long-term strategic direction, serving as a business partner/team member
- Manage entire complex sales-cycles, most often presenting to C-level Executives clients
- Lead account strategy in generating business growth opportunities, working collaboratively while managing Customer Engineers, and Google Partners - all to maximize business results to create sales opportunities and elevate businesses into the Cloud
- Actively understand each customers technological footprint, strategic growth plans, business drivers, technology strategy, and competitive landscape
- Managed 350 accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Drive business development, create business' financial plan, forecast accurately, and achieve strategic goals by leading customers through the entire business cycle
Realtor
Exp Realty
03.2014 - 12.2018
- Tennessee-licensed Realtor working to exceed clients' expectations and build lasting, ethical business relationships with all parties involved in closure of purchases
- Successful negotiation skills for pricing and fairness within market standards/trends
- Ensured proper disclosure and compliance with federal/state laws regulating real estate transactions
- Providing exceptional service, explanation of real estate process including, and not limited to: inspections, contracts, financing, costs, and preparedness
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts
- Keeping above the standards of the Tennessee Real Estate Commission and laws of the State of Tennessee
- Member of National Association of Realtors (NAR), Tennessee Association of Realtors (TAR), and Greater Nashville Association of Realtors (GNAR).
Education
B.S. - Mass Communication, Electronic Media Production
Middle Tennessee State University
Murfreesboro, TNSkills
- Project Management
- Production Management
- Uplink & Fiber Engineering, A/V Engineering
- Excellent Communication
- Organizational skills
- Contract Creation, Negotiation Tactics & Mediation
- Marketing Enablement
- Google Cloud products and services, Bard, Gemini, ChatGPT, GenStudio, Cresta, Cresta Director, Live Engage, Salesforce, Quickbase, Amazon Workspaces, Google Workspace, Microsoft Outlook, Workday and Zoom
Timeline
Customer Acquisition Manager
Intuit / Concentrix
09.2024 - Current
Alliances Consulting Manager
Google Cloud / Concentrix
01.2022 - 01.2024
Partner Advisor
Google Cloud / ServiceSource International
01.2020 - 01.2022
Account Executive
Google Cloud Platform / ServiceSource International
01.2019 - 01.2020
Realtor
Exp Realty
03.2014 - 12.2018
B.S. - Mass Communication, Electronic Media Production
Middle Tennessee State University
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