Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Remedios Rodriguez

Compton,CA

Summary

Proven track record in enhancing guest experiences and operational efficiency, notably at Sofi. Excelled in complaint handling and computer skills, achieving significant improvements in guest service quality. Demonstrated leadership in supervising teams to surpass cleanliness standards, directly contributing to safer, more welcoming environments. Skilled in fostering team collaboration and leveraging detail-oriented approaches for optimal outcomes.

Overview

13
13
years of professional experience

Work History

Guest Service Representative

Sofi `
08.2023 - 11.2024
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Managed check-in and check-out processes, ensuring smooth experience for guests.

Booth Clerk

Vallarta Supermarkets Inc.
11.2023 - 08.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Merchandise Returns/Scanning Coordinator

NFI Distribution/puma
05.2022 - 05.2023
  • Demonstrated excellent problem-solving skills by addressing inventory or pricing issues promptly, ensuring minimal disruption to store operations.
  • Collaborated with team members to maintain an organized, clean, and well-stocked store environment for optimal shopping experiences.
  • Improved communication with store management by consistently providing accurate and timely reports on inventory discrepancies and pricing updates.
  • Operated pallet jack to pull and push pallets and instructed team members in safe use.
  • Monitored front areas so that questions could be promptly addressed.7

Cleaning Supervisor

Metro Building Services
01.2020 - 10.2022
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.

Lead Cabin Cleaner

Metro Service
08.2016 - 09.2018
  • Streamlined workflow processes for quicker turnaround times while maintaining a high standard of cleanliness throughout each Bus cabin.
  • Promoted a positive image of the Buses by maintaining pristine cabin conditions and addressing any discrepancies immediately.
  • Achieved consistent customer satisfaction through diligent adherence to company cleanliness policies.
  • Reduced the risk of illnesses for passengers by thoroughly disinfecting high-touch surfaces.
  • Communicated effectively with team members and supervisors to stay informed on performance expectations, procedural updates, and any other relevant information impacting the cabin cleaning role.
  • Complied with all safety regulations while handling hazardous materials or working in challenging environments such as confined spaces and heights within Bus cabins.
  • Well Cleaned The Bus Cabins Made Sure there wasn't any garbage left between and under the seats

Day Porter Supervisor

ABM Industries
03.2012 - 12.2016
  • Maintained safety standards by keeping walkways clear of debris and hazards, reducing risk of accidents.
  • Assisted in inventory management for supplies, ensuring adequate stock was always available for daily tasks.
  • Promoted a healthy work environment by sanitizing frequently touched surfaces regularly.
  • Ensured timely completion of duties through effective time management and prioritization skills.

Education

No Degree -

Mornigside High School
Inglewood Ca

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Guest orientation
  • Complaint handling

Languages

English
Limited Working
Spanish
Full Professional

Timeline

Booth Clerk

Vallarta Supermarkets Inc.
11.2023 - 08.2024

Guest Service Representative

Sofi `
08.2023 - 11.2024

Merchandise Returns/Scanning Coordinator

NFI Distribution/puma
05.2022 - 05.2023

Cleaning Supervisor

Metro Building Services
01.2020 - 10.2022

Lead Cabin Cleaner

Metro Service
08.2016 - 09.2018

Day Porter Supervisor

ABM Industries
03.2012 - 12.2016

No Degree -

Mornigside High School

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Remedios Rodriguez