Remeika McCoy
St. Louis,MO
Summary
Seeking a challenging position in customer service to expand my skills and knowledge while providing excellent care to the patients or clients.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
20
20
years of professional experience
3
3
Certification
Work History
Assistant Chef
Real McCoy Grill and Catering
10.2003 - Current
- Prep food, cook, set-up and serve
- Managed time efficiently when completing multiple tasks, ensuring smooth flow of kitchen operations during busy service periods.
- Assisted head chef in cooking dishes according to ingredients.
- Enhanced guest satisfaction by consistently preparing and presenting high-quality dishes in a timely manner.
Customer Care Representative
HDIS
08.2020 - 05.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
Customers care rep
Anthem
10.2019 - 05.2020
- Contract assignment
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
Customers Service Rep
Express Scripts
01.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Phlebotomist
American Red Cross
03.2014 - 06.2014
- Collecting equipment, draw blood, and safely store and transport samples, and eased donors stress
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Medical Assistant
Metro Rehab Physicians
01.2012 - 12.2012
- Diagnostic testing, recording and measuring vision, testing eye function, preparing exam rooms
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Diploma - Medical Assisting
Everest College
Earth City, MO01.2012
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Scheduling
- Microsoft outlook
- Documentation
- Office equipment proficiency
Certification
- HIPAA
- OSHA
- CPR through American Heart Association
- RMA Pending
Administrative Skills
- Documentation
- Scheduling
- Multi-phone line systems
- Microsoft Office
- Medical Insurance
- Type 35 WPM
Pharmacology Skills
- Administer and dispense medication
- Perform dosage calculations
- Familiar with PDR
Timeline
Customer Care Representative
HDIS
08.2020 - 05.2024
Customers care rep
Anthem
10.2019 - 05.2020
Customers Service Rep
Express Scripts
01.2017 - Current
Phlebotomist
American Red Cross
03.2014 - 06.2014
Medical Assistant
Metro Rehab Physicians
01.2012 - 12.2012
Assistant Chef
Real McCoy Grill and Catering
10.2003 - Current
Diploma - Medical Assisting
Everest College
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