REMEJA MURRAY
Human Resource Professional
Woodbridge,Virginia
Summary
Talented office coordinator with twenty years experience performing all aspects of the technical day-to-day functions of human resources related duties and responsibilities, customer service, administrative support, adhering to organizational and state compliance.
High-energy professional with proven leadership, critical thinking, and highly responsive to fast-paced business conditions. Ready to leverage training to take on new challenges as a human resources professional.
Overview
15
15
years of professional experience
Work History
Office Administrator
MJM Family Dentistry
Fairfax, VA
12.2011 - Current
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting patients
- Coordinates patient appointments and conducts follow-up communication
- Prepares daily goal sheets, production analysis reviews, and end of month reports
- Conducts business development and manages social media platforms for the business
- Initiates and plans Groupon campaigns that increased collections by $50k in second quarter of 2019
- Increased collection by $65k by spearheading an Invisalign Open House in 4th quarter of 2019
- Prepares and transmits secured communications of private health information via electronic media, including benefits verification by following established HIPPA compliance and guidelines
- Reviews and explains financial contracts to patients to ensure their understanding of financial responsibilities
- Coordinates with insurance companies regarding insurance claims and reimbursements
- Manages administration of 401K retirement, health insurance benefits, Worker’s Compensation, personnel records, IRS filings, OSHA reporting and federal and state licensing
- Trains new employees on administrative procedures, company policies, performance standards and dental software
- Maintains open communication with patients to foster positive relationships and provide updates on issues
Worker’s Compensation Claims Examiner
Family Dollar
Matthews, North Carolina
12.2005 - 01.2010
- Interviewed claimants, doctors, medical specialists, employers, private investigators in order to gather pertinent information
- Authorized and settled insurance claims up to maximum amount of $100,000
- Conducted detailed bill reviews to implement sound litigation management and expense control
- Conferred with legal counsel on claims requiring litigation
- Examined claims investigated by insurance adjusters, further investigating questionable claims to determine whether to authorize payments
- Collaborated with claims department and industry anti-fraud organizations to resolve claims
Education
Bachelor of Arts - Psychology, African American Studies
Boston College
Master of Business Administration -
University of Phoenix
Human Resources Management Certificate -
Northern Virginia Community College
2021
Skills
- Office Management
- Microsoft Office (Word / Excel / Powerpoint)
- Outlook
- Google Apps
- Accounts Payable/Accounts Receivable
- Employee Data Recordkeeping
- Employee Timesheet Processing
- HR Management Principles
- Performance Management
- Employee Training / Development
- Compliance & Recordkeeping
- Recruitment & Selection
Timeline
Office Administrator
MJM Family Dentistry
12.2011 - Current
Worker’s Compensation Claims Examiner
Family Dollar
12.2005 - 01.2010
Bachelor of Arts - Psychology, African American Studies
Boston College
Master of Business Administration -
University of Phoenix
Human Resources Management Certificate -
Northern Virginia Community College
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