Silvia Bernal
Bellflower,CA
Summary
Reliable team member with background in fast-paced environments including retail and hospitality. Possess strong communication skills, demonstrating ability to work collaboratively with diverse teams. Consistently contributed to customer satisfaction and business operations efficiency in previous roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Housekeeper
Woodspring Suites Hotel
Bellflower, CA
04.2024 - Current
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Scheduled employees' shifts according to occupancy levels at the hotel.
- Conducted regular inspections of all guest rooms, hallways, lobbies, restrooms, elevators, stairwells, laundry facilities and other common areas.
Suite's Housekeeper
Station Casinos Green Valley Ranch
Las Vegas, NV
06.2021 - 02.2023
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Scrubbed kitchen appliances, countertops and fixtures.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Front Desk Agent
Golden Gate Hotel & Casino
Las Vegas, NV
05.2021 - 08.2021
- Greeted guests upon arrival, answered questions and provided information about the hotel.
- Managed check-ins and check-outs in a timely manner.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Processed payments for room charges, incidentals, taxes and other fees.
Housekeeping
Red Rock Station Casinos
Las Vegas, CA
10.2019 - 05.2021
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Responded to requests from guests regarding housekeeping needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
Cashier/heavy Sales
Motherhood Maternity
Lakewood, CA
07.2014 - 08.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
Loss Prevention Associate
Macy's
Downey, CA
10.2015 - 01.2016
- Conducted daily security patrols of store premises to ensure safety and compliance with laws and regulations.
- Monitored customer activity in the store to identify potential theft or suspicious behavior.
- Investigated occurrences of shoplifting, fraud, and other criminal activities on store property.
- Utilized surveillance equipment for monitoring customer activity within the store.
- Interacted with law enforcement personnel as needed regarding any incidents that occurred on-site.
Loss Prevention Agent
Burlington Coat Factory
Fullerton, CA
10.2007 - 06.2014
- Reviewed surveillance footage to identify suspicious activity or theft.
- Assisted in conducting investigations into employee theft or fraud cases.
- Interacted with store personnel, customers, law enforcement officers, and other agencies as necessary.
- Performed security checks of bags, packages, and purses. Entering and exiting the store premises.
Education
High School Diploma -
Will J. Reid
Long Beach, CA06-1998
Skills
- Order Processing
- Loss Prevention
- Customer Service
- Money Handling
- Stock replenishment
- Store Opening and Closing
- New Employee Training
- Interior and exterior cleaning
- Quality Assurance
- Focused and detail-oriented
- Housekeeping
Certification
- Loss Prevention Certificate
Timeline
Executive Housekeeper
Woodspring Suites Hotel
04.2024 - Current
Suite's Housekeeper
Station Casinos Green Valley Ranch
06.2021 - 02.2023
Front Desk Agent
Golden Gate Hotel & Casino
05.2021 - 08.2021
Housekeeping
Red Rock Station Casinos
10.2019 - 05.2021
Loss Prevention Associate
Macy's
10.2015 - 01.2016
Cashier/heavy Sales
Motherhood Maternity
07.2014 - 08.2019
Loss Prevention Agent
Burlington Coat Factory
10.2007 - 06.2014
High School Diploma -
Will J. Reid
- Loss Prevention Certificate
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