Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Remekia Ruffin

Shreveport,LA

Summary

Dynamic and detail-oriented professional with extensive experience as a Medical Receptionist at The Glen Retirement System. Expert in appointment scheduling and maintaining patient confidentiality, while delivering exceptional customer service. Proven ability to manage high call volumes and maintain organized records, ensuring a welcoming environment for patients and their families.

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

8
8
years of professional experience

Work History

Receptionist

Pierremont Executive Suites/ Law Firm
08.2021 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Performing basic data entry tasks.
  • Assisting with basic clerical task such as filing, copying, faxing, and photocopying.
  • Receiving, sorting,and distributing mail and deliveries.

Medical Receptionist

The Glen Retirement System
04.2019 - 06.2021
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.

Sales Associate

Belk Department Store
08.2017 - 01.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Natchitoches Central High
Natchitoches, LA
05-2004

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Verbal and written communication
  • Customer and client relations
  • Appointment scheduling
  • Multi-line telephone operation
  • Clerical support
  • Office equipment operations
  • Supply management
  • Database administration
  • Front desk operations

Timeline

Receptionist

Pierremont Executive Suites/ Law Firm
08.2021 - 04.2025

Medical Receptionist

The Glen Retirement System
04.2019 - 06.2021

Sales Associate

Belk Department Store
08.2017 - 01.2019

High School Diploma -

Natchitoches Central High

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