Remell Bowens
Haines City,FL
Summary
Overview
10
10
years of professional experience
1
1
Certification
Work History
Acting
The Diamond Model & Talent Agency
01.2024 - Current
- Musical Theatre Performances Contract based
Acting
North the Musical National Tour
01.2023 - 01.2024
- Company Overview: norththemusical.com
- 12 City National Tour in North the Musical on the West Coast
- Norththemusical.com
Customer Experience Banker
Huntington Bank
01.2022 - 01.2023
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions
- Processing deposits, payments, and withdrawals
- Authorizing and evaluating overdrafts and loans
- Handling other transactions, such as writing cashier checks or money orders, accurately and efficiently and balances daily while providing exemplary customer service
- Effectively resolves customer issues
- Strong comfort level with technology and educates customers on how to optimize their use of bank technology (online, mobile, and ATM banking) so they can bank more conveniently and better manage their finances
- Educates and refers customers to other areas of the bank to deepen relationships and build strong internal partnerships
- You are responsible for retaining and growing consumer and business clientele
- Adheres to all operational, security, risk and regulatory related policies and procedures
General Manager
Planet Fitness
01.2020 - 01.2022
- Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Cleaners
- Continued training of staff in all sales areas including info calls, touring and rate presentation
- Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines
- Managing all day-to-day operation enforcing all PF policies and procedures
- Provide leadership within a team to set achieve club goals
- Determining and improving weak areas of the club
- Driving and growing club sales using sales skills and training
- Schedule staff and ensure all shifts are covered
- Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals
- Administration and processing of all weekly/bi-weekly employee payroll
- Resolve employee issues or concerns
- Following up with and holding all staff members accountable
- Manage disciplinary/termination activities
- Facilitate all member requests, issues and questions
- Ensure prompt opening/closing of gym
- Oversee cleanliness and maintenance of facility
- Cleaning all assigned areas of the club including creating a priority cleaning list and delegating properly to the employees
- Ensuring club is more than ready for monthly club inspections and unannounced corporate visits
- Communicate with overnight cleaning team and expect to do overnight inspections from time to time
- Ensure safety of employees, members and club property
- Determine and communicate equipment repair in Fitness EMS in a timely manner
- Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions
- Authorize expenditures and refunds
- Prepare deposits
- Prepare all HR related forms and send to Payroll
- Track club and employee statistics and reports (weekly, monthly, annually)
- Running and evaluating all reports and statistics
- Keep tour % at or above 80%
- Ensure success in various metrics, including but not limited to: EFT Growth; BCM%, Secondary Billing %, GEK and Merchandise Sales, NPS Score, BER Score other tasks as assigned
- Ensure nightly closing paperwork is correct and sending it to closings email
- Deposits made weekly should be checked each day to ensure accuracy
Admissions Supervisor
BALDWIN WALLACE UNIVERSITY
01.2015 - 01.2019
- Maintain, analyze, and extract data
- Utilizing years developed computer skills
- Research and collect information for given documents
- Identify systematized names efficiently and accurately, while focusing and maintaining verbal information
- Listened, and administered while persuading, to shape positive thoughts for college searching
- Handle scheduling
- Responsible for being the first person of contact when dealing with admissions for students
Education
Bachelor of Arts - Theater
Baldwin Wallace University
Berea, OH12.2019
Skills
- Banking
- Financial Services
- Management
- Administrative Experience
- Microsoft Word
- Account Management
- Staff training
- Health club & gym management
- Versatile acting styles
- Strong Acting Abilities
Certification
Certified Notary Public
Personal Information
Willing To Relocate: Anywhere
Timeline
Acting
The Diamond Model & Talent Agency
01.2024 - Current
Acting
North the Musical National Tour
01.2023 - 01.2024
Customer Experience Banker
Huntington Bank
01.2022 - 01.2023
General Manager
Planet Fitness
01.2020 - 01.2022
Admissions Supervisor
BALDWIN WALLACE UNIVERSITY
01.2015 - 01.2019
Bachelor of Arts - Theater
Baldwin Wallace University
Certified Notary Public
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