Remeta Sharafutdinova
NY,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level job position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Server-Supervisor
Friedman's Hells Kitchen
09.2023 - 01.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Led team of servers to consistently meet customer service and sales targets.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Liaised between servers and upper management to address issues and manage challenges.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored server performance and provided feedback to enhance server delivery.
Server
Rout 66 Cafe
06.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Restaurant Hostess
Ravagh Persian Grill
03.2015 - 03.2022
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Hospitality Service Expertise
- Supervised restocking of salad bar and buffet for lunch and dinner service
- Keeps register accurate through correct billing, payment processing and cash management practices
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Assisted FOH and BOH staff to drive smooth service execution and maximize guest satisfaction.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality
Hostess
Estuary At One15 Brooklyn Marina
08.2020 - 11.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Waitress
Bar Pitti
02.2018 - 05.2018
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints
- Keeps the register accurate through correct billing, payment processing and cash management practices
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Served food and beverages promptly with focused attention to customer needs.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Personal Assistant to Country Executive and BM
JSC RBS
09.2012 - 01.2014
- Country Executive and Management Board Member (Provided dedicated secretarial and administrative support to CEO as directed
- Provide full secretarial and administrative support to Management Board RBS Kazakhstan
- Assist & cover the other Team/ Personal/Executive Assistant activities across M&IB RBS Kazakhstan
- Ensure M&IB costs centers and reporting is reviewed for accuracy with the Business Manager / COO and manage any changes as appropriate
- Manage MBM travel bookings using approved Group providers and partners
- Drive disciplined cost management for tasks empowered to undertake on behalf MBM and culture of cost consciousness and operational excellence across RBS Kazakhstan
- Ensure efficient and pro-active management of diaries, meeting scheduling and time allocation of CEO
- Participate in risk assessments to help identify and assess material risks
- Comply with relevant Group Policies, testing and certifying adequacy and effectiveness of their controls on regular basis
- Follow relevant operating procedures and controls to meet Group and local policy requirements
- Assist in organization of functions and events across RBS Kazakhstan, preparation of internal and external correspondence, collation and distribution of material as appropriate across RBS Kazakhstan
- Maintain filing and records, including correspondence, budget and personnel documentation as required and deemed appropriate across RBS Kazakhstan)
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Participated in team meetings and staff training sessions.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
Office - Manager
JSC Investment Fund of Kazakhstan
01.2008 - 01.2012
- Board (Reception, registration of incoming and outgoing correspondence, maintaining internal working of Fund, organization of meetings, presentations, projects, participation in preparation of reports, appeals and inquiries in state and public organizations, organization of work on booking hotels, air and railway tickets for colleagues, implementation of accounting and analysis of performance monitoring documents)
- Defined clear targets and objectives and communicated to other team members.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
sales-manager
Green Logistics LTD
01.2007 - 01.2008
- Communication with clients by phone; searching of new clients; working with transport documents; arranging meetings with clients ; receiving documents from clients )
- Built relationships with customers and community to establish long-term business growth.
- Set and achieved company defined sales goals.
- Informed customers of promotions to increase sales productivity and volume.
- Negotiated prices, terms of sales and service agreements.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Secretary
Eurasia-auto LTD
01.2006 - 01.2007
- Communication with clients; search of new clients; carrying out sales)
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
MBA - Business Administration
International Business School
Kazakhstan05.2012
Translator - Philology of Russia Language And Translation
Kazakh National University
Kazakhstan05.2005
Skills
- Communicative, dedicated to providing elevated service and providing unforgettable guest experiences Creative floor leader offering 5 years of experience providing service to Up to 150 dinner guests at restaurant Detailed organizer of service operations with versatility in stressful circumstances
- Professional Skills:
- Microsoft Word, Excel, Power Point, Internet Explorer, Outlook Express
- Personal Skills:
- Responsible and hard-working person, good decision making, administrative, communicational and interpersonal skills
- Organization and Time Management
- Front- and Back-Of-House Coordination
- Complex Problem-Solving
- VIP Support
- Meeting Minutes
- Strong Interpersonal Skills
- Multitasking and Organization
- Event Planning
- Problem Resolving
- Arrange Business Meetings
- Administrative Support Specialist
Languages
English
Full Professional
Russian
Native or Bilingual
Kazakh
Native or Bilingual
Timeline
Server-Supervisor
Friedman's Hells Kitchen
09.2023 - 01.2024
Server
Rout 66 Cafe
06.2023 - 08.2023
Hostess
Estuary At One15 Brooklyn Marina
08.2020 - 11.2020
Waitress
Bar Pitti
02.2018 - 05.2018
Server/Restaurant Hostess
Ravagh Persian Grill
03.2015 - 03.2022
Personal Assistant to Country Executive and BM
JSC RBS
09.2012 - 01.2014
Office - Manager
JSC Investment Fund of Kazakhstan
01.2008 - 01.2012
sales-manager
Green Logistics LTD
01.2007 - 01.2008
Secretary
Eurasia-auto LTD
01.2006 - 01.2007
MBA - Business Administration
International Business School
Translator - Philology of Russia Language And Translation
Kazakh National University
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