Summary
Overview
Work History
Education
Skills
Timeline
Generic

Remi Buffin

Sachse,TX

Summary

Dynamic Support Specialist with a proven track record at WebPT, excelling in customer service and remote support. Skilled in training and coaching, I enhanced user experience by analyzing support trends and implementing system improvements. My empathetic approach and product knowledge fostered strong client relationships, driving satisfaction and engagement.

Knowledgeable and dedicated customer service professional with extensive experience in the retail/business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Support Specialist 2

WebPT
08.2023 - 07.2025
  • Provided technical support for users navigating WebPT software, resolving issues efficiently.
  • Assisted in onboarding new employees, ensuring smooth implementation of software solutions.
  • Collaborated with cross-functional teams to enhance user experience and address client feedback.
  • Documented troubleshooting procedures and created user guides for internal knowledge base.
  • Analyzed support tickets to identify trends and recommend system improvements to enhance performance.

Merchandise Sales Coordinator

Ulta Beauty Inc.
12.2022 - 07.2023
  • Coordinated inventory management processes to ensure timely product availability and minimize stock discrepancies.
  • Executed promotional strategies to drive merchandise sales, resulting in improved customer engagement and satisfaction.
  • Assisted in the planning and execution of merchandising displays to create visually appealing store environments.
  • Streamlined processes for merchandise replenishment, ensuring timely delivery of products to meet customer demand.
  • Created a positive work environment by fostering teamwork and open communication between staff members.
  • Trained and coached sales team members on best practices for customer service and sales techniques.
  • Analyzed sales data to identify trends, informing future merchandising decisions and optimizing product assortments.

MAC Lead Makeup Artist

Ulta Beauty Inc.
12.2019 - 12.2022
  • Led makeup application sessions for diverse clientele, ensuring personalized beauty experiences.
  • Trained and mentored junior artists on product techniques and customer service excellence.
  • Developed creative looks for special events, utilizing up-to-date trends and brand guidelines.
  • Collaborated with sales teams to drive product promotions and enhance customer engagement.
  • Streamlined inventory management processes, ensuring optimal stock levels of makeup supplies.

Lead Cashier

Ulta Beauty Inc.
02.2017 - 12.2019
  • Supervised cash handling procedures, ensuring accuracy and compliance with company policies.
  • Trained and mentored new cashiers, enhancing team performance and customer service skills.
  • Implemented efficient checkout processes, reducing wait times for customers during peak hours.
  • Resolved customer inquiries and issues promptly, fostering a positive shopping experience.
  • Monitored inventory levels at the register, coordinating with management for restocking needs.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.

Education

No Degree -

Collin County Community College
Plano, TX

Wylie High School
Wylie, TX
06-2014

Skills

  • Customer service

  • Remote support

  • Support services

  • Customer relationship management

  • Training and coaching

  • Empathy and patience

  • Escalation handling

  • Product knowledge

  • Sales expertise

  • Assertiveness

Timeline

Support Specialist 2

WebPT
08.2023 - 07.2025

Merchandise Sales Coordinator

Ulta Beauty Inc.
12.2022 - 07.2023

MAC Lead Makeup Artist

Ulta Beauty Inc.
12.2019 - 12.2022

Lead Cashier

Ulta Beauty Inc.
02.2017 - 12.2019

No Degree -

Collin County Community College

Wylie High School

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