Remi Manna
Account Manager
Austin,TX
Summary
Dynamic professional with a proven track record at Adlucent in enhancing client satisfaction and retention through exceptional account management and customer service. Skilled in utilizing Project Management tools and fostering teamwork, I've successfully expanded client bases and optimized online campaigns, demonstrating a keen ability to prioritize tasks and collaborate across functions.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Account Manager | Training Manager
Barkley OKRP
Austin, TX
04.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly, managing 5 mid market clients over 3 years with a 80% retention rate during active management
- Lead account manager on the agency’s second-largest mid-market account, driving $765K in net revenue.
- Collaborated with sales team to identify upsell opportunities resulting in additional $15K/year
- Pioneered the adoption of a refined internal cost model across larger clients, enhancing operational efficiency.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Spearheaded training initiatives and mentored 20+ digital marketing specialists enhancing team skills in analytics and client communication
Account Coordinator | Associate Training Manager
Adlucent
Austin, Texas
12.2022 - 12.2023
- Conducted thorough market research to identify new opportunities for account growth across both retail and B2B accounts
- Assisted in developing and implementing successful marketing strategies to increase client revenue.
- Organized regular status meetings with clients to review project progress, address concerns, and align on future objectives.
- Streamlined communication between clients and internal teams for seamless project execution.
Digital Marketing Specialist
Adlucent
Austin, Texas
04.2022 - 12.2022
- Boosted website traffic with targeted SEO tactics, keyword research, and content optimization.
- Wrote Ad Copy for paid search campaigns
- Built tracking and project management documents for a team of 10+ across 3 different clients
Program Planning & Scheduling Intern
Showtime Networks Inc.
New York, New York
05.2019 - 08.2019
- Planned and scheduled programming for August, September, and October for various Showtime Channels
- Updated and organized schedules and content catalogues in internal systems
- Assisted in linear and OTP programming on the Showtime streaming service
- Screened movies and TV shows to provide recommendations for scheduling and determine ratings and advisories for 10+ titles
- Participated in an intern group project aiming to find a solution to migrate students on the bundle to full time subscribers and presented solutions to the company at whole
Education
MBA - International Business
Bryant University
Smithfield, RI 08.2020 - 08.2025
Bachelor of Science - Communications
Bryant University
Smithfield, RI 09.2016 - 05.2020
Skills
Account management
Teamwork and collaboration
Account development
Customer service
- Microsoft SharePoint, Atlassian Confluence and Jira, and other Project/Program Management tools
- High attention to detail, organized and efficient
- Ability to prioritize multiple tasks without constant supervision
- Ability to handle expectations across cross-functional stakeholders
Accomplishments
- Trained and coached 20 Digital Marketing Specialists in 2024 across 3 Foundations cohorts.
- Successfully restructured and implemented new paid search strategies to client driving $765k in Net Revenue, achieving consecutive months of record-high profit contributions.
- Managed multiple successful testing iterations of structures on a daughter site, and her overseeing the site's internal cost model led to its adoption across the larger site
Impact In Action Award
Recognized as one of only two recipients annually across the organization for exemplifying the company's core values of experimentation, collaboration, expertise, and knowledge sharing. Awarded for making significant contributions to organizational success and fostering innovation through impactful initiatives.
Timeline
Account Coordinator | Associate Training Manager
Adlucent
12.2022 - 12.2023
Account Manager | Training Manager
Barkley OKRP
04.2022 - Current
Digital Marketing Specialist
Adlucent
04.2022 - 12.2022
MBA - International Business
Bryant University
08.2020 - 08.2025
Program Planning & Scheduling Intern
Showtime Networks Inc.
05.2019 - 08.2019
Bachelor of Science - Communications
Bryant University
09.2016 - 05.2020
Similar Profiles
Austin FlintAustin Flint
Account Supervisor at Barkley OKRP (Acquired Adlucent)Account Supervisor at Barkley OKRP (Acquired Adlucent)
Lindsay Nettles-ChismLindsay Nettles-Chism
Director of Production Business Affairs at OKRPDirector of Production Business Affairs at OKRP
Melissa DickmanMelissa Dickman
4th Grade Math Teacher at Barkley Bridge Elementary- Hartselle City Schools4th Grade Math Teacher at Barkley Bridge Elementary- Hartselle City Schools