Remi Sims
Park Forest,IL
Summary
Looking to maintain a position that will allow me to utilize my outstanding customer service and public relation skills, in a part-time or full-time position.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Checked and verified photo identification prior to granting facility access.
Maid/Housekeeping Cleaner
MaidPro
07.2021 - 10.2022
- Worked Independently on residential and commercial locations sanitizing cleaning organizing and giving a home feel to my clients and their homes
- Disinfected bathrooms and removed mold from shower stalls and bathtubs.
- Ensured timely completion of tasks by managing daily schedules efficiently and prioritizing workload.
- Collaborated with team members to complete large-scale projects in a timely manner, maximizing efficiency.
- Reduced client complaints through consistent attention to detail and maintaining high quality cleaning standards.
Therapy Client Liaison
NRC therapy
08.2016 - 10.2019
- Assisted [Type] staff with financial options, service choices and array of support.
- Managed client portfolios, ensuring that all relevant data was up-to-date and easily accessible for internal stakeholders.
- Enhanced client relations by addressing concerns and providing timely solutions to issues.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Greeted visitors and directed to appropriate locations.
Dollar General Assistant Store Manager
05.2014 - 02.2016
- Completed store administration and ensured compliance with policies and procedures, maintained outstanding store condition and visual merchandising standards, made bank deposits and assured safe of all funds, reported on buying trends, customer needs, profits and etc.
Room Attendant
Comfort Suites Hotel
08.2013 - 01.2016
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
Walmart Cashier
11.2012 - 01.2014
- Cashed checks, sent/received money transfers, collected payments, greeted and assisted guests, operated cash register, promoted sales, completed credit card application for potential card holders, loaded debit cards, and provided friendly, speedy, accurate service.
Education
High school diploma -
Kenwood Academy
06.2005
Skills
- CUSTOMER SERVICE (10 years)
- RECEPTIONIST (6 years)
- RETAIL SALES (10 years)
- Home Health (5 years)
- Guest Service (2 years)
- Call Center (2 years)
- Assisting (10 years)
- CCTV Surveillance
- Report Writing
- Security Guard License
- Detail Oriented
- Relationship building and management
- Conflict de-escalation
Certification
driver's license
Assessments
- Reliability, Highly Proficient, 09/01/19, https://share.indeedassessments.com/share_to_profile/2aaa7a9f9226952aa2c25d06e50be4b6
- Customer Focus & Orientation, Proficient, 09/01/19, https://share.indeedassessments.com/share_to_profile/66f156cecd71484ad4a4a29bf65c7a5c
- Sales Skills: Influence & Negotiation, Highly Proficient, 11/01/18, https://share.indeedassessments.com/share_to_profile/64c812c2b82ac98562e0f477fe372ee8
- Call Center Customer Service, Familiar, 02/01/20, https://share.indeedassessments.com/share_to_profile/9cb808f1fa3fda1df2158d05f82ef676eed53dc074545cb7
Additionalinformation - Professionalskills
- Communication
- Public relation
- Customer service
- Administrative
- Organizational
Personal Information
Relocation: Anywhere
Timeline
Security Officer
Allied Universal Security Services
08.2023 - Current
Maid/Housekeeping Cleaner
MaidPro
07.2021 - 10.2022
Therapy Client Liaison
NRC therapy
08.2016 - 10.2019
Dollar General Assistant Store Manager
05.2014 - 02.2016
Room Attendant
Comfort Suites Hotel
08.2013 - 01.2016
Walmart Cashier
11.2012 - 01.2014
High school diploma -
Kenwood Academy
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