Summary
Overview
Work History
Education
Skills
Timeline
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REMI TAYLOR

Summary

Dynamic Senior Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.

Overview

7
7
years of professional experience

Work History

Account Manager

Kaseya + Datto
12.2022 - Current


  • Generated $800K in annual recurring revenue (ARR) through successful expansion efforts within my first year.
  • Received two promotions, advancing from Associate Account Manager to Account Manager and subsequently to Senior Account Manager during my tenure.
  • Conducted product demonstrations and presentations to showcase company offerings and capabilities.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Used analytical skills to track and report on account performance metrics, providing insights for future growth opportunities.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated product or billing issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Evaluated client needs and developed tailored solutions to increase positive customer ratings.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success, while educating clients on new products/services to increase customer engagement with the brand.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Marketing Associate

Damn Good Agency
05.2021 - 08.2021
  • Point person contact for new clients. Created tutorial videos for client's apps. Assisted with all accounts.
  • Conducted extensive research and competitive market analysis. Created relevant copy with eye for current trends and viral potential.
  • Enhanced social media presence with creative content and effective targeting.
  • Boosted brand visibility by developing and executing targeted marketing campaigns.
  • Supported the design process of various promotional materials including brochures, flyers, banners, and advertisements.
  • Developed compelling presentations for internal stakeholders and external clients, showcasing marketing successes.

Digital Intern

Sandow - Luxe Interiors + Design
06.2019 - 08.2019
  • Wrote social media content. Applied basic HTML coding and metadata insertion on website backend.
  • Conducted market research to provide valuable insights for informed decision-making in digital strategy planning.
  • Assisted in the development of social media strategies for increased brand engagement and online presence.
  • Collaborated with cross-functional teams to develop engaging multimedia content for various digital platforms.
  • Contributed to blog content creation by researching topics relevant to target audience demographics.

Marketing Intern

NewBeauty Magazine
09.2017 - 04.2018
  • Performed market analysis. Updated web pages and social media strategies. Ran focus groups and surveys.


Education

Master of Science - Marketing

University of Florida
Gainesville, FL
06.2022

Bachelor of Science - Business Administration

University of Florida
Gainesville, FL
04.2022

High School Diploma -

Olympic Heights Community High School
Boca Raton, FL
2018

Skills

  • Account Management
  • Cross-Selling and Up-Selling
  • Salesforce/Maxnet/Netsuite/MS Office/Excel/ PowerPoint/Asana/Teams/Slack
  • Client Relationship Management
  • Strategic Planning
  • Sales Development
  • Documentation And Reporting
  • Familiar with RMM, PSA, BCDR, Networking and Cybersecurity Solutions
  • Social Media Marketing
  • Leadership & Team Lead
  • Creative problem solving skills
  • Strong research skills

Timeline

Account Manager

Kaseya + Datto
12.2022 - Current

Marketing Associate

Damn Good Agency
05.2021 - 08.2021

Digital Intern

Sandow - Luxe Interiors + Design
06.2019 - 08.2019

Marketing Intern

NewBeauty Magazine
09.2017 - 04.2018

Master of Science - Marketing

University of Florida

Bachelor of Science - Business Administration

University of Florida

High School Diploma -

Olympic Heights Community High School

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