Remi Wright
Centralia,WA
Summary
Dynamic professional with a proven track record in office administration and customer service, exemplified during tenure at Newell-Hoerling's Mortuary. Expert in time management and fostering teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in reducing administrative errors and resolving complex issues, demonstrating exceptional attention to detail and collaboration abilities.
Overview
5
5
years of professional experience
Work History
Office Administrator
Newell-Hoerling's Mortuary
01.2024 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
Call Center Representative
Providence Centralia Hospital
06.2021 - 01.2024
- Managed Hundreds of calls at a tim while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Preschool Teacher
Cooks Hill Community Church
01.2019 - 06.2021
- Developed strong relationships with parents and caregivers, providing regular updates on their child's progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained and organized a fun, and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on the entire group.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
High School Diploma -
Toledo High School
Toledo, WA06-2020
Skills
- Time management
- Office administration
- Attention to detail
- Teamwork and collaboration
- Scheduling
- Customer service
Timeline
Office Administrator
Newell-Hoerling's Mortuary
01.2024 - 07.2024
Call Center Representative
Providence Centralia Hospital
06.2021 - 01.2024
Preschool Teacher
Cooks Hill Community Church
01.2019 - 06.2021
High School Diploma -
Toledo High School
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