Remigio Israel Banda Munoz
Ogden,UT
Summary
Driven to excel, I leveraged my automotive industry knowledge and exceptional customer service skills at Ken Garff Honda, significantly enhancing customer satisfaction and contributing to a team that consistently surpassed sales targets. My expertise in parts cataloging and commitment to continuous improvement fostered a productive work environment and drove profitability.
Overview
7
7
years of professional experience
Work History
Parts Advisor
Ken Garff Honda
2021.09 - Current
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Enhanced customer satisfaction with prompt and accurate fulfillment of parts orders for various vehicle models.
- Developed comprehensive understanding of proprietary software systems used for cataloging, ordering, invoicing, and record-keeping purposes within the industry.
- Maintained a clean and organized workspace, promoting an efficient work environment conducive to productivity and accuracy.
- Contributed to overall company growth and profitability by consistently providing outstanding customer service and maintaining a high level of proficiency in all aspects of the Parts Advisor role.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Organized parts storage and stocked inventory according to established guidelines.
- Assisted customers in finding appropriate parts promptly.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Stocked and managed stock of parts.
- Maintained clean and neat parts counter and sales floor.
Store Manager
O'Reilly Auto Parts
2017.12 - 2022.09
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Elementary School Teacher - Education of Individuals in Elementary Special Education Programs
Escuela Normal Fronteria
Mexicali,mexico06.2001
Bachelor of Theology - Theology
Instituto Biblico Bethania
Tijuana,Mexico05.1998
High School Diploma -
Preparatoria 16 De Septiembre
Mexicali, Mexico06.1997
Skills
- Automotive Industry Knowledge
- Parts Cataloging
- Warehouse Operations
- Shipping procedures
- Ordering parts
- Customer Service
- Problem-solving skills
- Improving customer satisfaction
- Team Collaboration
- Verbal and written communication
- Clean Driving Record
- Email Communication
- Operations Management
- Invoice Processing
- Training and coaching
- Goal Setting
- Staff Training
- Inventory Management
- Sales Training
- Order Fulfillment
- Supply orders
- Delivery Coordination
- Cycle counting
- Performance Tracking
- Coordinating paperwork
- Returns processing
- Proficient in [Software]
- Product Merchandising
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Customer relationship development
- Team building
- Task Prioritization
- Self Motivation
- Interpersonal Skills
- Professionalism
- Continuous Improvement
- Inventory Coordination
Languages
Spanish
Native or Bilingual
Timeline
Parts Advisor
Ken Garff Honda
2021.09 - Current
Store Manager
O'Reilly Auto Parts
2017.12 - 2022.09
Elementary School Teacher - Education of Individuals in Elementary Special Education Programs
Escuela Normal Fronteria
Bachelor of Theology - Theology
Instituto Biblico Bethania
High School Diploma -
Preparatoria 16 De Septiembre
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