Remigius Okoli
Houston,TX
Summary
Successfully cut customer wait times by 50%, significantly boosting service efficiency. Consistently maintained customer satisfaction ratings above 95% through targeted service improvements.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Ramacy Auto
04.2022 - 09.2025
- Resolved customer inquiries and complaints to enhance satisfaction and loyalty.
- Assisted in processing vehicle service orders, ensuring accuracy and timely delivery.
- Managed customer accounts using CRM software for efficient service tracking.
- Collaborated with team members to streamline communication and improve response times.
- Developed standard operating procedures for handling complex customer issues effectively.
- Led initiatives to enhance service delivery, resulting in improved overall customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Some College - Business Administration
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Customer relations
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Call management
- Team development
- Microsoft Office Suite
- Live chat support
- Product sales
- Sales expertise
- Sales closing
- Delivery scheduling
Timeline
Customer Service Representative
Ramacy Auto
04.2022 - 09.2025