Remington Clark
Oakdale,MN
Summary
Customer Service Specialist with background in managing customer inquiries, resolving conflicts and providing solutions to enhance customer satisfaction. Strong communication skills coupled with ability to handle multiple tasks simultaneously have consistently improved operational efficiency. Notable for fostering positive relationships with customers by understanding needs and delivering timely service.
Overview
17
17
years of professional experience
Work History
Customer Service Specialist
Ceva Logistics
Eagan, MN
11.2019 - 10.2024
- Work with Ecolab & Lowes to locate, ship and tender dish machines
- Locate and schedule orders for customer
- Work with duke services to schedule the pickup and conversion of coffee brewers
- Answer calls for clients and assisting them with delivery and pickup inquiries
Customer Service Trainer
Transamerica Retirement Solutions
Saint Paul, MN
12.2017 - 11.2020
- Work with customer service team of 22 representatives
- Train new employees on how to work in the retirement sector and how to hold themselves to the company standards and policies
- Facilitate meetings between staff and the management team
CSR Specialist
Fingerhut
Minneapolis, MN
06.2013 - 12.2017
- Work daily with customers as well as clerical work and inventory in a high- paced atmosphere
- Assist with a high call volume daily
- Answer questions for customers
- Train and lead teams of employees
- Maintain company quality of service
Customer Service Supervisor
CrowdCut.Com
Minneapolis, MN
06.2011 - 11.2013
- Manage team of 12 highly motivated workers
- Assist customers Via phone and internet with account problems such as shipping problems, bill pay, purchases, refunds, and other questions
- Ship products to customers from our office to locations across the country
- Contact merchants daily to answer customer questions or inquire about missing product
- Verify damaged and defective items and process customer returns
- Handle high call and email volume
- Clean and inventory storage areas
Server/Front Desk
Majestic American
06.2007 - 01.2011
- Maintain thorough knowledge of menu offerings including gourmet food, spirits, and wine pairings
- Anticipate, identify, and fulfill guest needs and clarify special orders
- Multitask while remaining professional and courteous in a fast- paced environment
Education
Bachelor's Degree -
NDSU
01.2014
Diploma -
Tartan Senior High School
01.2008
Skills
- Price quotes
- Customer Retention
- Customer Order Management
- Complaint resolution
- Account Management
- Report Generation
- Excellent written and oral communication
- De-Escalation Techniques
- Call Centers
- Complaint Handling
- Customer Relationship Management (CRM)
- Conflict Mediation
- Schedule mastery
- CRM Software
- Process Optimization
- Linux Certification
- Microsoft Azure
- Data Analysis
- Windows 95/98/2000/XP/XP Pro/NT
- Quality Assurance
- Typing speed 45 WPM
Timeline
Customer Service Specialist
Ceva Logistics
11.2019 - 10.2024
Customer Service Trainer
Transamerica Retirement Solutions
12.2017 - 11.2020
CSR Specialist
Fingerhut
06.2013 - 12.2017
Customer Service Supervisor
CrowdCut.Com
06.2011 - 11.2013
Server/Front Desk
Majestic American
06.2007 - 01.2011
Bachelor's Degree -
NDSU
Diploma -
Tartan Senior High School
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