Remington Kock

Place and manage purchase orders:

• Place purchase orders with manufacturers in China, ensuring competitive pricing and feasible lead times
• Monitor orders from placement through production to delivery, proactively resolving delays and quality issues
• Maintain frequent communication with vendors (including after-hours via WeChat) to keep projects on track

Oversee product sampling & development:

• Coordinate sampling of new products, ensuring they meet designer specifications for color (Pantone), size, and materials
• Review and approve pre-production samples and production samples against previous batches for consistency

Manage inventory and ERP data:

• Receive inventory into NetSuite ERP system, verifying counts, locations, and stock accuracy
• Track inventory levels and coordinate with warehouse teams to ensure proper stocking and rotation

Coordinate licensing and compliance with Disney:

• Upload new products to Disney systems for licensing approvals
• Manage product testing processes and submit documentation for Disney OPA approvals
• Ensure all packaging and product materials meet brand compliance requirements

Drive process improvements:

• Created and implemented a new purchase order tracking system, transitioning from spreadsheets to a Zoho Projects board for enhanced visibility and management

Optimize sourcing & vendor strategy:

• Source new factories and transfer production to alternative suppliers to reduce costs and diversify manufacturing risk

Support cross-functional operations:

• Work closely with design, product development, and warehouse teams to facilitate smooth product lifecycle from concept to customer
• Participate in warehouse operations including receiving, QC checks, and special projects

General product lifecycle & administrative support:

• Maintain accurate product data, SKUs, and documentation throughout the product lifecycle
• Assist with licensing approvals, product testing coordination, and maintaining compliance records

Sales & Business Development:

• Managed B2B sales of men’s accessories (cufflinks, tie bars, lapel pins, socks, ties, suspenders, and more) through proactive cold calling and email outreach
• Created detailed linesheets and tailored sales materials to support outreach and presentations to buyers

E-commerce Channel Management:

• Set up and managed product catalogs on major online marketplaces including Walmart, Kohl’s Marketplace, eBay, Etsy, and others
• Entered and maintained complete product data (prices, descriptions, SKUs, UPCs, materials, imagery) to ensure accurate and optimized listings across platforms

Customer Service & Fulfillment Support:

• Provided hands-on assistance in the warehouse, including training new hires on order processing and quality standards
• Operated laser engraving machinery to customize metal accessories for special orders and corporate clients
• Handled customer service inquiries to ensure prompt resolution and maintain high satisfaction levels

Warehouse Operations & Leadership:

• Oversaw daily e-commerce warehouse operations, including picking, packing, shipping, receiving, inventory counts, and quality assurance
• Stepped up as Warehouse Lead during manager’s maternity leave, ultimately taking over full leadership responsibilities

Process Improvement & Efficiency:

• Designed and implemented new warehouse layouts to improve workflow, reduce congestion, and enhance overall maneuverability
• Configured scanners and label printers to streamline picking and packing, saving 2–10 seconds per package — a critical impact at volumes exceeding 500,000 packages annually
• Developed and refined standard operating procedures to boost efficiency across shipping, picking, and packing

Inventory & Systems Management:

• Managed all inventory transactions in NetSuite, maintaining accurate stock levels and locations
• Used ShipHawk to coordinate shipping logistics, ensuring timely and cost-effective deliveries

Equipment Operation & Safety:

• Operated forklifts and other warehouse equipment safely and efficiently
• Maintained a clean, hazard-free warehouse environment, enforcing safety standards and proper storage to minimize risks

• Delivered exceptional customer service in a fast-paced, high-volume dining environment.
• Took orders, answered menu questions, and provided personalized recommendations.
• Managed multiple tables efficiently, ensuring timely food and beverage delivery.
• Resolved guest concerns promptly to maintain a positive dining experience.
• Collaborated with kitchen and bar staff to coordinate large parties and special requests.
• Maintained clean, organized service areas and upheld health and safety standards.
• Processed payments accurately and balanced cash drawers at end of shift.