Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Lisa Koenig

Poth,TX

Summary

Proven achiever with a strong background in customer service and administrative leadership, notably at Central Transportation Systems. Excelled in work planning, prioritization, and clear communication, significantly enhancing team performance and customer satisfaction. Skilled in data entry and adaptability, consistently recognized for exceptional service and innovative problem-solving.

Overview

11
11
years of professional experience

Work History

Customer Service Representative/OA-DA Coordinator

Central Transportation Systems
San Antonio, Texas
01.2021 - Current
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Recognized by management for providing exceptional customer service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Identified needs of customers promptly and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Recommended solutions related to staffing issues and proposed procedural changes to managers.
  • Resolved customer complaints or answered customers' questions.

Production Assistant

Eog Resources Inc
Jourdanton, Texas
06.2014 - 04.2020
  • Scheduled and confirmed appointments for production meetings, improving communication flow.
  • Provided general administrative support, including email correspondence and file management.
  • Facilitated the ordering and delivery of production supplies, meeting budgetary constraints.
  • Maintained communication between production staff and crew members.
  • Managed production paperwork, ensuring accurate and timely submissions.
  • Performed general office duties such as answering phones, filing paperwork.
  • Evaluated vendor products and performance prior to placing orders.
  • Ensured compliance with production safety regulations.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Greeted customers upon arrival and provided them with a warm welcome.
  • Developed strong customer relationships to encourage repeat business.

Education

High School Diploma -

Thomas A. Edison
San Antonio, Texas
05-1980

Skills

  • Work Planning and Prioritization
  • Clear communication
  • Writing requirements
  • Data entry
  • Discretion and confidentiality
  • Adaptability and flexibility
  • Team collaboration
  • Scheduling and calendar management
  • Document control
  • Meeting coordination
  • Accounts reconciliation
  • Attention to detail
  • Administrative leadership
  • Customer service
  • Verbal and written communication

Affiliations

  • I am a volunteer (cook) with the Texas Youth Hunting Program (TYHP) and assist my husband on 9 hunts through out the year. This includes, planning, organizing all meal preps and assisting him with any paperwork he needs.

Accomplishments

  • I have received several Customer Service awards throughout my years of work.

Timeline

Customer Service Representative/OA-DA Coordinator

Central Transportation Systems
01.2021 - Current

Production Assistant

Eog Resources Inc
06.2014 - 04.2020

High School Diploma -

Thomas A. Edison

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Lisa Koenig