Summary
Overview
Work History
Education
Skills
Certification
Community Engagement
Accolades
Timeline
Generic

Remington Rehfeld

Seguin,TX

Summary

Hardworking individual with 5+ years of technical and administrative experience in the industry. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, better the team and meet business objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Advisor

Briggs Equipment
01.2024 - Current
  • Efficiently managed a team of 8 technicians to provide elite service for Briggs' fleet customers.
  • Successfully implemented new ServiceMax system and aided in overall team comprehension of the program.
  • Collaborated with team members to achieve monthly targets and improve overall performance.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained high-quality service standards, ensuring positive customer feedback.
  • Provided exceptional support during peak periods or staff shortages, maintaining high levels of productivity.


Service Technician

Briggs Equipment
07.2022 - 01.2024
  • Maintained a fleet of 120+ Hyster-Yale fork trucks at an Amazon fulfillment facility.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring Hyster-Yale forklifts to peak performance.
  • Collaborated with Hyster-Yale fleet/service team to escalate and address customer concerns or technical issues.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Accolades: Regional Technician of the Month, Top Gun Technician Award Recipient.


Automotive Technician

Soechting Motors - Buick GMC
11.2019 - 07.2022
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
  • Maintained accurate records of time and materials required to perform repairs and service.

Education

Automotive Technologies Certification - Automotive Technology

Universal Technical Institute of Texas Inc
Houston, TX
11.2019

Skills

  • Ability to multitask, prioritize workload, and demonstrate appropriate initiative while working independently
  • Practice servant leadership by empowering team members, fostering collaboration, and prioritizing their growth and well-being to achieve collective success
  • Self motivated, goal oriented, and highly adaptable
  • Excellent Customer Service, Organizational, and Communication Skills
  • Maintains a contagious Positive Attitude

Certification

  • OAS Certification - HYG (Charlotte)
  • Telemetry Certification - HYG (Dallas)
  • Automotive Technologies Certification - UTI Houston


Community Engagement

  • Sept. 3 2024 - Volunteered at the New Braunfels Food Bank

Accolades

  • 2024 Briggs Equipment NCTX First Class Service Award Recipient
  • April 2025 Heavy Lifter Award

Timeline

Customer Service Advisor

Briggs Equipment
01.2024 - Current

Service Technician

Briggs Equipment
07.2022 - 01.2024

Automotive Technician

Soechting Motors - Buick GMC
11.2019 - 07.2022

Automotive Technologies Certification - Automotive Technology

Universal Technical Institute of Texas Inc

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