Highly motivated problem solver, with the ability to handle multiple tasks at once. Ability to type quickly. Proficient at reading building plans and maps.
Overview
18
18
years of professional experience
Work History
Service Manager
Happy Daze RV
10.2023 - Current
Set clear targets and objectives to complete work efficiently.
Schedule incoming workloads, keeping in mind current work and/or delays.
Developed and maintained positive relationships to build a network of valued customers.
Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Managed profit and loss reports to maintain a profitable business.
Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
Set aggressive targets for employees to drive company success and strengthen motivation.
Mentored junior technicians, creating a positive environment that encourages knowledge sharing and skill development.
Parts Manager / Warranty Administrator
Nohr's RV
11.2021 - 10.2023
Ordered parts in a timely manner for open and upcoming work orders from a variety of vendors.
Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
Analyzed sales data to identify trends, optimizing inventory levels accordingly and minimizing shortages or overstock situations.
Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
Ordered parts for customers, other repair shops, and service departments for use in a variety of brands of trailers and motorhomes.
Hitch Professional
Uhaul Moving And Storage
03.2020 - 10.2021
Was requested to return to position with additional compensation.
Traveled out of state to train and develop new procedures for efficiency and productivity.
Traveled out of state to film instructional videos.
Skilled at working independently and collaboratively in a team environment.
Applied effective time management techniques to meet tight deadlines.
Performed all shipping and receiving for all departments at location.
Installed a variety of after market products on a wide variety of vehicles.
Project Manager / Owner's Representative
Uhaul Moving And Storage
11.2019 - 03.2020
Sourced, vetted and managed vendors needed to accomplish project goals.
Achieved project deadlines by coordinating with contractors to manage performance.
Reported regularly to managers on project budget, progress, and technical problems.
Coordinated material procurement and required services for projects within budget requirements.
Ensured regulatory compliance by closely monitoring applicable laws and regulations within the industry throughout each stage of the project.
Ensured OSHA compliance at all times.
Coordinated with the City of Pleasanton for building permits.
Represented the owner of the corporation in regular dealings with city and local officials.
Facility Maintenance Worker
Uhaul Moving And Storage
12.2017 - 11.2019
Traveled between a large number of locations.
Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
Checked for storm damage around property and contacted supervisor with findings.
Maintained building cleanliness and appearance through regular cleaning, painting, and minor cosmetic repairs.
Safeguarded building access by maintaining security systems such as alarms, locks, cameras, providing a secure environment for occupants at all times.
Enhanced facility safety by conducting regular inspections and addressing potential hazards.
Ensured proper functioning of electrical systems, performing necessary repairs and upgrades as needed.
Rewired and replaced faulty electrical components in equipment.
Hitch Professional
Uhaul Moving And Storage
06.2006 - 12.2017
Developed strong team building and customer service skills.
Skilled at working independently and collaboratively in a team environment.
Applied effective time management techniques to meet tight deadlines.
Performed all shipping and receiving for all departments at location.
Installed a variety of after market products on a wide variety of vehicles.
Education
No Degree - Automotive Technology
Las Positas College
Livermore, CA
Skills
Administration and Reporting
Time Management
Technical Troubleshooting
Service Order Flow
Employee Supervision
Emergency Response
Budget Management
Revenue Generation
Onboarding and Orientation
Service Documentation
Compliance Enforcement
Process Implementation
Timeline
Service Manager
Happy Daze RV
10.2023 - Current
Parts Manager / Warranty Administrator
Nohr's RV
11.2021 - 10.2023
Hitch Professional
Uhaul Moving And Storage
03.2020 - 10.2021
Project Manager / Owner's Representative
Uhaul Moving And Storage
11.2019 - 03.2020
Facility Maintenance Worker
Uhaul Moving And Storage
12.2017 - 11.2019
Hitch Professional
Uhaul Moving And Storage
06.2006 - 12.2017
No Degree - Automotive Technology
Las Positas College
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