Remisha Porter
Independence,MO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service/call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TTEC
05.2022 - 11.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Supervisor
JCPenney Distribution Center
05.2017 - 01.2020
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached employees through day-to-day work and complex problems.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
Education
High School Diploma -
Job Corps
Kansas City, MO04.2008
Skills
- Appointment Scheduling
- Information Security
- Scheduling
- Paperwork Processing
- Data Entry
- Product Knowledge
- Complaint Resolution
- Call Management
- Microsoft PowerPoint
- Customer Service
- Customer Relations
- Call Center Operations
Timeline
Customer Service Representative
TTEC
05.2022 - 11.2023
Customer Service Supervisor
JCPenney Distribution Center
05.2017 - 01.2020
High School Diploma -
Job Corps
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