Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Remme Aitken

Charlotte,NC

Summary

  • Dedicated customer service professional with extensive experience in enhancing client satisfaction and streamlining support processes. Proven track record of resolving customer inquiries efficiently. Skilled in implementing effective communication strategies and leveraging technical expertise to optimize service delivery. Committed to fostering strong client relationships and driving operational improvements.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Client Service Specialist

Williams-Sonoma, Inc
03.2025 - 10.2025
  • Facilitates client purchases, addresses billing inquiries, and coordinates deliveries and scheduling, ensuring seamless customer experiences and prompt issue resolution.
  • Collaborates with cross-functional teams to optimize service processes, driving enhanced customer satisfaction.
  • Utilizes CRM tools to meticulously document customer interactions and feedback, ensuring accurate and organized records.
  • Upholds PCI DSS and federal compliance standards in handling payment methods and sensitive customer information, ensuring security and confidentiality.

Sales and Reservations

U-Haul Moving Company
12.2022 - 07.2024
  • Guided customers with product recommendations and streamlined the reservation, pickup, and return processes.
  • Resolved customer issues effectively or redirected inquiries to the appropriate department.
  • Processed daily payments averaging $10,000+ with 100% accuracy.
  • Consistently surpassed sales goals and contributed to setting multiple team sales records.

Universal Teller

Wells Fargo
12.2020 - 04.2022
  • Provided personalized customer service by identifying financial needs and recommending suitable solutions.
  • Processed high-value transactions, including deposits/withdrawals exceeding $50,000, with precision.
  • Balanced cash drawer daily, maintaining zero discrepancies.
  • Maintained comprehensive service notes and account records across multiple banking platforms.
  • Facilitated efficient communication between customers and bankers/lenders to streamline account setup and loan services.
  • Achieved an average of $10,000 in monthly sales across financial products and services.
  • Developed expertise in diverse banking products, policies, and compliance requirements swiftly.

Education

High School Diploma -

Norwich Free Academy
Chicopee, MA
06-2007

Skills

  • Exceptional verbal and written communication
  • Proficient in CRM systems
  • Proficient in call center software
  • Strong analytical skills
  • Conflict-resolution skills
  • Adaptability
  • Ability to thrive in fast-paced environments
  • Ability to maintain composure under pressure
  • Ability to deliver results under tight deadlines

Certification

|| Licensed Notary Public

State of North Carolina

2021

Timeline

Client Service Specialist

Williams-Sonoma, Inc
03.2025 - 10.2025

Sales and Reservations

U-Haul Moving Company
12.2022 - 07.2024

Universal Teller

Wells Fargo
12.2020 - 04.2022

High School Diploma -

Norwich Free Academy

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