Remona Harrell
108 Eastern Ave,MD
Summary
Dedicated hotel housekeeper with proven expertise at a Private Cleaning Company, excelling in deep cleaning and customer service. Recognized for enhancing guest satisfaction through meticulous room turnover and effective multitasking. Committed to maintaining high sanitation standards while fostering teamwork and a positive work environment.
Friendly and reliable individual with keen eye for detail and strong work ethic. Knowledge of cleaning techniques and sanitation standards, combined with skills in time management and organization. Committed to maintaining high standards of cleanliness and contributing to welcoming and comfortable environment for guests.
Overview
3
3
years of professional experience
Work History
Hotel Housekeeper
Private Cleaning Company
02.2010 - 03.2013
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
- Promoted teamwork among fellow housekeepers through clear communication, shared responsibility, and mutual support during busy shifts or challenging situations.
- Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Consistently met or exceeded daily productivity goals while maintaining attention to detail in all cleaning tasks.
- Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Maintained an organized inventory of housekeeping supplies, ensuring adequate stock levels for daily operations and reducing unnecessary expenditures.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Responded to customer inquiries and resolved complaints to increase satisfaction.
- Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
- Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
- Maintained cleanliness in common areas, contributing to welcoming environment for all hotel guests.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Washed and put away kitchen dishes, utensils and glassware.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
Education
General Studies
Washington High
Princess Anne, MD05-1996
Skills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Surface dusting
- Towel replenishment
- Restocking supplies
- Dusting
- Linen replacement
- Sanitizing
- Deep cleaning
- Housekeeping
- Customer service
- Multitasking and prioritizing
- Room verification
- Safe chemical handling
Timeline
Hotel Housekeeper
Private Cleaning Company
02.2010 - 03.2013
General Studies
Washington High
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