Summary
Overview
Work History
Education
Skills
Languages
On campus participation
Timeline
Generic

REMONDA MANKARIOS

Dudley,MA

Summary

Dependable Resident Assistant remains patient and calm in difficult situations. Mature and responsible with expertise in counseling and mediation. Exceptional communication and time management skills. Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need. Communicative individual with strong understanding of dynamics of residence hall life to handle challenging situations with empathy and efficiency. Experienced in guiding and helping residents meet academic and personal goals. Knack for building relationships and helping students navigate challenges of college life.

Overview

4
4
years of professional experience

Work History

Server

Applebee's Grill + Bar
04.2023 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Crew Member

Dunkin' Donuts
04.2022 - Current
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Played a key role in successful store audits by maintaining compliance with health department regulations and company guidelines for cleanliness standards.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Assistant Manager

Market Basket
01.2020 - 11.2022
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Bachelor of Arts - Police Science

Stonehill College
North Easton, MA
05.2027

Skills

  • Conflict Resolution
  • Positive Attitude
  • Memory Retention
  • Team Leadership
  • Cool Under Pressure
  • Cleaning and Sanitizing
  • Strong Work Ethic
  • Attention to Detail
  • Effective Communication

Languages

Arabic
Native or Bilingual
Spanish
Limited Working
English
Native or Bilingual
coptic
Native or Bilingual

On campus participation

I have made myself a constant part of the Stonehill Black student Union and the Pan-Asian Allience. Joining BSU and PAA provided a sense of community and support. It allows individuals to connect with others who share similar experiences, fostering a supportive environment in which I can incorporate to my work as an RA. It has also contributed to my personal growth by offering leadership opportunities and participation in discussions that challenge and expand one's perspectives.


As a first-generation college student and part of that community as well is can serve as motivation for others in similar circumstances. Being an RA allows me to share my story, inspire residents, and demonstrate that it's possible to overcome challenges and succeed academically. I believe I have an understanding of cultural diversity and can contribute to creating an inclusive living environment where residents from various backgrounds feel respected and valued.



Timeline

Server

Applebee's Grill + Bar
04.2023 - Current

Crew Member

Dunkin' Donuts
04.2022 - Current

Assistant Manager

Market Basket
01.2020 - 11.2022

Bachelor of Arts - Police Science

Stonehill College
REMONDA MANKARIOS