Remy Frago

• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Established processes to ensure efficient workflow throughout the organization.
• Initiated new projects that resulted in increased productivity across all departments.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Collaborated with other departments to ensure timely completion of projects within budget constraints.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored staff performance and addressed issues.
• Exercised good judgment and decision-making in escalating concerns and resolving issues.
• Conducted quality, timely performance feedback and performance appraisals.
• Created training modules and documentation to train staff.

• Analyzed complex information from multiple sources to identify patterns or trends that could be used as a basis for decision-making.
• Reviewed existing policies and procedures and suggested improvements where necessary.
• Coordinated activities among internal departments while ensuring compliance with all applicable laws and regulations.
• Engaged in regular professional development activities such as attending webinars or reading relevant literature in order to stay abreast of current trends in the consulting industry.
• Assisted in developing and implementing different workflows and communication processes.
• Participated in training and managing new hires to bring new team members up to speed.
• Maintained positive working relationship with fellow staff and management.
• Implemented strategies to take advantage of new opportunities.
• Oversaw quality control to identify inconsistencies and malfunctions.
• Wrote and submitted reports on industry trends, prompting managers to develop business plans.

• Facilitated the development of staff by providing training, coaching, and feedback.
• Managed daily workflow of team members to meet organizational goals.
• Created monthly reports outlining progress on key initiatives.
• Identified opportunities for process improvements and increased efficiency.
• Conducted regular performance reviews with direct reports.
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Ensured compliance with company regulations, laws, and safety standards.
• Scheduled meetings with internal stakeholders to review departmental objectives.
• Handled responsibilities successfully in manager's absence.
• Evaluated performance of team members and provided consistent coaching to improve skills.
• Prioritized and delegated tasks for efficient completion within team environment.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Directed and led employees, supervising activities to drive productivity and efficiency.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Delegated daily tasks to team members to optimize group productivity.

• Facilitated the development of staff by providing training, coaching, and feedback.
• Managed daily workflow of team members to meet organizational goals.
• Created monthly reports outlining progress on key initiatives.
• Identified opportunities for process improvements and increased efficiency.
• Conducted regular performance reviews with direct reports.
• Monitored customer complaints and provided timely solutions to improve customer experience.
• Ensured compliance with company regulations, laws, and safety standards.
• Scheduled meetings with internal stakeholders to review departmental objectives.
• Handled responsibilities successfully in manager's absence.
• Evaluated performance of team members and provided consistent coaching to improve skills.
• Prioritized and delegated tasks for efficient completion within team environment.
• Oversaw daily operations, maintenance and administration of various properties.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Coached team members and delivered constructive feedback to promote better productivity and build confidence.
• Delegated daily tasks to team members to optimize group productivity.

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Developed individualized care plans with input from clients and their families.
• Collaborated with medical professionals to coordinate treatment plans for clients.
• Maintained accurate case records and documentation according to agency guidelines.
• Counseled clients on available resources within the community that could help meet their needs.
• Monitored client progress through regular follow-up contacts.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Supported family members by providing information on local support groups.
• Advised staff members on effective strategies for working with challenging client behaviors.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
• Assisted individuals with eligibility for available benefits.
• Adhered to ethical principles and standards to protect clients' confidential information.
• Advocated for clients by obtaining information regarding treatment options and clinical status.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Reviewed treatment plans against individual goals and healthcare standards.
• Consulted with staff on resolution of complex service issues.

· Utilizes clinical experience and skills in a collaborative process to assess, plan, implement, coordinate, monitor and evaluate options to facilitate appropriate healthcare services/benefits for members.

· Gathers clinical information and applies the appropriate clinical criteria/guideline, policy, procedure and clinical judgment to render coverage determination/recommendation along the continuum of care

· Communicates with providers and other parties to facilitate care/treatment Identifies members for referral opportunities to integrate with other products, services and/or programs

· Identifies opportunities to promote quality effectiveness of Healthcare Services and benefit utilization

· Consults and lends expertise to other internal and external constituents in the coordination and administration of the utilization/benefit management function.

· Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.

· Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.

· Proficiency with computer skills which includes navigating multiple systems and keyboarding.

· Effective communication skills, both verbal and written