Remy Nisbet
Mahopac,NY
Summary
Executive eCommerce and Client Engagement Technical Leader with over 20 years of global team leadership, digital strategy development, and eCommerce expertise. Proven track record in driving innovation, optimizing customer experience, and accelerating business growth. Managed a high-performing team of 6 direct and 16 indirect reports, along with offshore teams in Vietnam, the Philippines, Armenia, and India. Oversaw a $10M budget to develop and execute comprehensive digital strategies, resulting in 5% annual business growth and enhanced customer experience. Collaborated with third-party system integration partners to seamlessly migrate three websites from legacy .NET to Salesforce Commerce Cloud, ensuring a smooth transition and improved user experience. Key contributor in expanding the company's physical footprint from 5 to 13 locations by integrating 8 new retail stores, driving significant business growth. Led the migration from the CTG eCommerce platform to SAP Hybris Commerce, resulting in a 20% boost in performance and enhanced operational efficiency. Leveraging data analytics and user insights, partnered with system integration teams and key internal stakeholders to develop strategic site experience and merchandising plans, leading to online sales growth from $25M to over $100M in seven years. Spearheaded hyper-growth efforts, achieving a remarkable 25% increase in new business opportunities, generating an additional $3M in revenue over two years, and significantly improving client satisfaction by 30%.
Overview
26
26
years of professional experience
Work History
Head of eCommerce Technology
SCANDINAVIAN TOBACCO GROUP
01.2021 - 01.2024
- Successfully managed a high-performing team of 6 direct and 16 indirect reports, along with offshore teams in Vietnam, the Philippines
- Armenia, and India
- Oversaw a $10M budget to drive the development and execution of comprehensive digital strategies, achieving 5% annual business growth and enhancing the customer experience
- Designed and launched a website in 3 months focusing on nicotine patches, achieving project deadlines and budget requirements
- Built a premier team from the ground up, establishing a culture of trust, collaboration, and communication to boost morale and generate optimal outcomes consistently
- Key contributor in integrating 8 new retail stores, expanding the company's physical footprint from 5 to 13 locations and driving business growth
- Collaborated with a third-party system integrator to migrate three websites from legacy .NET to Salesforce Commerce Cloud, ensuring a smooth transition and enhancing user experience
- Delivered 5% sales growth yearly for the $450M digital business by continuously upgrading site operations and elevating customer journey
- Drove cross-functional collaboration across marketing, merchandising, creative, digital products, IT, distribution, finance, and customer service to deliver a seamless omnichannel experience and achieve eCommerce objectives
- Aligned technology initiatives with business eCommerce goals by defining project scope, estimating costs, allocating resources, gathering business requirements, designing processes, creating technical specifications, managing data, ensuring compliance, and overseeing testing
- Directed cross-functional teams to create and implement a framework for prioritizing projects and enhancements, ensuring alignment with business objectives and efficient resource allocation.
Senior Director of eCommerce Technology
DAVID YURMAN ENTERPRISES, LLC
01.2013 - 01.2021
- Led the migration from the CTG eCommerce platform to SAP Hybris Commerce, enhancing system capabilities and operational efficiency, resulting in a 20% boost in performance
- Achieved a 20% increase in international sales within the 1st year by expanding websites into key global markets and delivering consistent, engaging customer experience across regions.
Associate Partner | Solution Architect
ROSETTA TECHNOLOGY SOLUTIONS
01.2009 - 01.2013
- Managed multiple global teams concurrently, leveraging WebSphere Commerce technology to deliver superior eCommerce experiences and ensure platform scalability
- Prioritized enhancing user experience to realize a 30% increase in customer satisfaction and retention across 36 months
- Provided expert technical consultation, contributing to the acquisition of 5 new business opportunities and the expansion of revenue streams
- Interfaced with clients, identifying, and translating functional requirements into scalable, high-performing eCommerce solutions
- Engaged in strategic planning with the eCommerce Solution Competency Area Leadership Team, offering valuable insights, guidance, and recommendations to advance the company in a forward-moving trajectory
- Served as the Client Engagement Technical Lead and architect for projects with notable clients, including Tracfone, Cencosud, Lowe-Martin
- Group, T-Mobile, Medco, Maidenform, and Jos A
- Bank Clothiers, Inc.
Vice President of Consulting Services
CROSSVIEW, INC
01.2007 - 01.2009
- Utilized WebSphere Commerce to plan, design, and implement eCommerce projects designed to optimize digital experience
- Spearheaded hyper-growth efforts, accomplishing a 25% increase in new business opportunities, an impressive $3M in additional revenue over 2 years, and a 30% improvement in client satisfaction
- Led and mentored a global team, fostering communication, collaboration, and innovation to drive successful project outcomes
- Successfully deployed 3 eCommerce projects within 24 months, earning a near-perfect 95% client satisfaction rate through on-time delivery and exceptional solutions
- Served as a hands-on architect and developer, designing and implementing eCommerce solutions for notable clients such as Avery Dennison
- Moosejaw, and KNG International.
IT Architect | IT Specialist
IBM, INTERNATIONAL BUSINESS
01.1998 - 01.2006
- Served as a hands-on architect and developer, driving technical excellence, and delivering 7 high-profile engagements in 8 years
- Played an integral role in project teams, gathering requirements, designing solutions, and implementing eCommerce solutions using the
- WebSphere Commerce platform
- Increased project quality by 20% and improved consistency by defining eCommerce architecture and development standards, offering expert technical consultation, and ensuring compliance with established standards
- Contributed to the success of high-level projects for prestigious clients spanning Home Depot, Williams-Sonoma, Inc., Shaklee Corp., World
- Wrestling Entertainment (WWE), Arkio, CEMEX, Siemens Telecommunications, and Payless Shoes, leveraging exceptional leadership skills, digital transformation expertise, and hands-on leadership to drive optimal results
- Trained Y2K team members on WebSphere Commerce implementation within 6 months, offering hands-on technical guidance to equip employees with the knowledge and skills to succeed in the industry and retain 100% of the team’s positions.
Education
MS - Mathematics
Centro Escolar University
BS - Mathematics, magna cum laude
Philippine Normal University
Skills
- ECommerce Strategy & Roadmap
- P&L Management & Revenue Growth
- Budget Management & Forecasting
- Digital Transformation & Innovation
- Marketplace Strategy & Expansion
- Omnichannel & Customer Experience (CX)
- Site Merchandising & Conversion Optimization
- Personalization & AI-Driven Commerce
- ECommerce Platform Optimization
- Tech Stack & Digital Ecosystem Management
- Mobile & Headless Commerce Strategies
- Data-Driven Decision Making & Analytics
- Supply Chain, Fulfillment & Operations
- Vendor & Partner Management
- Team Leadership & Execution
- Cross-Functional Collaboration
- Digital Marketing & Customer Acquisition
Professional Development And Certifications
- IBM LEAP (Leadership Education for Asian Pacific) Leadership Development Program
- IBM Message Queue Application Design
- Enterprise Marketing Management
- Digital Marketing Optimization
- IBM WebSphere Commerce B2B Customization
- MIT Professional Education-Persuasive Communication
- Scrum Master Training
- AMA Project Management Training
Timeline
Head of eCommerce Technology
SCANDINAVIAN TOBACCO GROUP
01.2021 - 01.2024
Senior Director of eCommerce Technology
DAVID YURMAN ENTERPRISES, LLC
01.2013 - 01.2021
Associate Partner | Solution Architect
ROSETTA TECHNOLOGY SOLUTIONS
01.2009 - 01.2013
Vice President of Consulting Services
CROSSVIEW, INC
01.2007 - 01.2009
IT Architect | IT Specialist
IBM, INTERNATIONAL BUSINESS
01.1998 - 01.2006
MS - Mathematics
Centro Escolar University
BS - Mathematics, magna cum laude
Philippine Normal University
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