REMY TUBONGBANUA
NOTTINGHAM,MD
Summary
Over 10 years of professional experience as Membership & Information Manager, and Office/Program Manager for non-profits and government contractors. Extensive experience in managing high volume membership applications, renewals, collections, membership services and outreach, and database management. Proven ability to work in a fast-paced environment and successfully prioritizes multiple and demanding tasks. Excellent customer service.
Overview
19
19
years of professional experience
Work History
Membership Database Specialist and Trainer
American Association of University Professors
11.2019 - 02.2024
- Performed comprehensive testing of Salesforce membership database system to identify potential issues before deployment
- Provide training and support for other staff members to use membership database, including running chapter rosters and database reports
- Provide training and support to chapter field staff and chapter leaders on use of Salesforce database/community portal, including data input, and running reports
- Primary point of contact for database updates and chapter support, including reconciling membership rosters and making appropriate updates in database
- Review/verify chapter field staff/leaders input
- Provide membership and chapter customer service, including answering telephone inquiries from members and chapters and handling member and chapter requests
- Serve as point of contact for email requests received by membership office
- Periodic phone calls to chapter leaders to verify billing and chapter officer contacts and to address other concerns
- Serve as primary liaison with payroll deduction chapters, including record management, outreach to chapter and/or institution contacts, and support of reporting needs
- Maintain membership database records, including processing orders for membership dues, subscriptions, publications, and donations in database
- Edit and update membership records in database including change of address, status, payment information, and other pertinent membership information
- Initiate refund processing as needed
- Follow up on failed credit card transactions and chargeback notices in a timely fashion
- Responsible for providing and maintaining all necessary membership reports in support of Biennial Meeting and AAUP elections.
- Provided ongoing support to users experiencing issues with database, resolving problems quickly and efficiently.
Information & Membership Manager
U.S.-Japan Council
08.2017 - 01.2019
- As Membership Manager, reviewed member applications for completeness and approval, entered new members, and updated records with accuracy, responded to e-mails, resolved complaints, and maintained accurate member, donor, and stakeholder information in Salesforce database
- Processed invoices and payments for membership dues renewal, donor grant payments, and update information in Salesforce database
- Created and provided membership and development reports and customized queries for President/CEO, board and committee reports, member activities, and staff queries as needed
- Responded to all member and donor written and phone inquiries involving payments, changes to member profiles and other concerns, in a timely manner while providing high level of customer service
- As Information Manager and Database Team Lead, collaborated with staff and consultant in developing processes and solutions to enhance membership and donor database in Salesforce
- Coordinated with the database provider to maintain functionality and integrity of USJC’s database to ensure the database meets the needs of membership, development and the membership as a whole
- Ensure that staff are aware of the updates in the Salesforce database and provided training on the use and best practices for data entry in this system.
Office Manager/Program Analyst
B&M Consulting Group. Inc. (Government Contractor)
01.2016 - 08.2017
- Facilitated the badging process, password briefings and new employee on-boarding through acquisition of office supplies (i.e., laptop, badge and token) to e. insure that new staff had all the necessary equipment, facility and computer access necessary to conduct their work
- Prepared weekly tracking report of staff hours for each project, which was provided to the Contracting Officer’s Representative (COR)
- Also prepared the monthly Contractor’s Accountability Report provided to OCC’s COR
- Responsible for scheduling meetings between our consulting team as well as OCC’s staff to discuss the progress of the project on a regular basis as well as arranging the venue and ensuring that all equipment(s) needed has been set up and ready for use during the meeting
- Provided training to new staff on how to create new data requests in the Data Call site and provided them with guidance on the critical information necessary for the creation and maintenance of data requests
- Communicated to the primary Points of Contacts (POCs) to ensure that they were aware of their assigned data requests
- Also provided access to respondents in the Data Call site
- Responded to inquiries from the OCC staff or made sure that our consulting team address OCC staff questions or requests in a timely manner
- Provided assistance to the consulting team as well as the Federal employees to ensure that the SA & A and IV&Vs ran smoothly permitting the auditors to focus on the examination of OCC information technology infrastructure and ensure that the agency’s cyber security programs are FISMA compliant
- Acted as Records Manager for Authorization to Operate (ATO) memos and other related documents to ensure the safekeeping, retention and disposition of such documents.
Accounts Receivables And Membership Associate
Fair Labor Association
08.2014 - 01.2016
- Managed the monthly A/R reports and coordinated activities with the CFO to provide performance data to the management and the Board of Directors
- Process invoices and payments for membership dues renewal for 5,000+ members
- Gathered revenue and factory information from participating companies, suppliers and Category B members for the preparation of their annual membership, audit and monitoring management fee invoices
- Provided assistance to members who encountered problems registering as a new member or renewing their membership in the organization's database
- Redesigned the dues collection process resulting in increase of revenue collection for membership dues, audit fees and special project fees.
Administrative Coordinator
T. Curtis & Company P.C. (Government Contractor)
04.2012 - 01.2013
- Provided administrative support to the Division Chief as well as all members of the contractor and subcontractor teams to ensure the smooth operation of the USAID assessment project
- Participated in the review of information entered into the Consolidated Audit and Compliance System (CACS) for accuracy prior to routing to the various USAID missions for the development and implementation of corrective action plans
- Compiled the weekly status reports received from four ICPT team leads
- Prepared a rack-up of the results of the Government Management Reform Act (GMRA) audit conducted by the USAID Office of the Inspector General (OIG) at overseas missions
- Responsible for managing the time sheets, purchasing office supplies, coordinating and scheduling meetings between our contracting team as well as USAID staff
- Prepared invoices for services rendered and related expenses for submission to USAID and ensured that contractor salary rates remain confidential.
Accounts Receivable and Membership Manager/Database Coordinator
Society of Industrial and Office Realtors, SIOR
08.2005 - 01.2010
- Managed and maintained the membership database with over 3,000 member records; maintained the integrity of SIOR's database to include the correction of contact information
- Prepared the organization's annual membership dues billing for over 3,000 SIOR members and managed the collection and follow-up communications of the membership dues payments
- Acted as liaison with the database programmers to deliver customized report by 30% - 50% percent less time than initially proposed, thus saving SIOR overhead costs from the software development fees
- Monitored receivables and collection trends on a monthly basis and prepared reports for the CEO and CFO
- Provided support to the Chief Financial Officer (CFO) in the preparation and dissemination of monthly financial reports to management and Finance Committee.
Education
Bachelor of Arts - Political Science
St. John's University
Jamaica, NYSkills
- Salesforce Membership Database
- Microsoft Office
- NetForum Association Management Software
- Billing and Collections
- Customer/Member Services
- Database Management
- Database Information Reporting
- Process Invoices
- Team Lead
Accomplishments
- Managed membership databases of more than 40,000 members.
- Redesigned the Society of Industrial and Office Realtors (SIOR) membership dues collection process, which resulted in the increase of dues revenue collection by more than 30% percent.
- Maintained and provided quality control and collections notices for Fair Labor Association (FLA) member records.
- Redesigned the Fair Labor Association's dues collection process, which resulted in the increase of revenue collection to include membership dues, audit fees, and special project fees.
- Upgraded USJC’s historic data into the current version of Salesforce-Nonprofit Success Pack version 3 from the previous Salesforce environment.
- Updated membership records in Salesforce to meet current needs of USJC’s record management.
- Established and built relationships with membership and prospective members in assigned regions to secure new members, and retained current membership.
Timeline
Membership Database Specialist and Trainer
American Association of University Professors
11.2019 - 02.2024
Information & Membership Manager
U.S.-Japan Council
08.2017 - 01.2019
Office Manager/Program Analyst
B&M Consulting Group. Inc. (Government Contractor)
01.2016 - 08.2017
Accounts Receivables And Membership Associate
Fair Labor Association
08.2014 - 01.2016
Administrative Coordinator
T. Curtis & Company P.C. (Government Contractor)
04.2012 - 01.2013
Accounts Receivable and Membership Manager/Database Coordinator
Society of Industrial and Office Realtors, SIOR
08.2005 - 01.2010
Bachelor of Arts - Political Science
St. John's University
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