Remy Young
Macon,GA
Summary
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Claims Adjuster
PROGRESSIVE
04.2021 - Current
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
- Streamlined internal processes by implementing new claims management software, increasing overall productivity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
Part Time Manager
Smoothie King
02.2017 - Current
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established team priorities, maintained schedules and monitored performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cross-trained existing employees to maximize team agility and performance.
Licensed Insurance Agent
GEICO
02.2017 - 04.2021
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- Increased policy sales by conducting thorough needs assessments and presenting suitable coverage options.
- Enhanced agency reputation through consistent provision of accurate, timely, and knowledgeable advice on insurance policies and regulations.
- Streamlined the claims process for clients, ensuring prompt resolution and payment of claims.
- Retained existing clientele by regularly reviewing their policies and recommending adjustments as needed to maintain optimal coverage.
- Expanded referral network through proactive relationship building with community partners, such as real estate agents and financial planners.
- Achieved high client retention rates by consistently delivering exceptional service and support throughout the policy lifecycle.
Lead Teacher
M&M LEARNING FACTORY
01.2015 - 12.2016
- Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
- Collaborated with colleagues to design interdisciplinary units of study, fostering a deeper understanding of content across subject areas.
- Designed and executed project-based learning experiences, promoting teamwork, problem-solving skills, and real-world connections for students.
- Used data-driven decision-making processes to analyze student performance trends and adjust instructional practices accordingly, leading to improved outcomes.
- Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
Assistant Manager
WET SEAL
09.2014 - 01.2015
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
B.S., Business Administration - Business Administration
Middle Georgia State University
Macon, GAA.A., Education -
Northwest Community College
Masters - Public Relations
Middle Georgia State University
Macon, GASkills
- Insurance policy coverage knowledge
- Legal proceedings knowledge
- Casualty and property loss
- Claims Processing
- CCC Reports
- Risk Assessment
- Automobile claims specialist
- Underwriting knowledge
- Familiar with fraud statutes
- Policy investigations
- Legal Compliance
- Database Management
- Technical knowledge
- Advanced oral and written communication skills
- Consultative Sales
- Information Security
- Complaint resolution
- Call Management
- Product Knowledge
- Account updating
- Teamwork and Collaboration
- Problem-solving aptitude
- Adaptability
- Written Communication
- Sales background
- Coverage Assessment
- Microsoft Office Suite
- Problem-solving abilities
- Settlement Negotiations
- Organizational Skills
- Coaching and Mentoring
- Report and Records Review
- Accident scene investigations
Certification
Social Media Marketing Certification -2023
Graduate certificate in Strategic Business Communication
Timeline
Claims Adjuster
PROGRESSIVE
04.2021 - Current
Part Time Manager
Smoothie King
02.2017 - Current
Licensed Insurance Agent
GEICO
02.2017 - 04.2021
Lead Teacher
M&M LEARNING FACTORY
01.2015 - 12.2016
Assistant Manager
WET SEAL
09.2014 - 01.2015
B.S., Business Administration - Business Administration
Middle Georgia State University
A.A., Education -
Northwest Community College
Masters - Public Relations
Middle Georgia State University
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