Microsoft Office
Remya Gibin
Postmaster Grade 1
Al Wakrah
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Over 13 years of experience(10 years in Department of Posts, India and more than 2.5 years in Kerala State Electricity Board and Kerala Agricultural University). . Excellent reputation for resolving problems and improving customer satisfaction.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Postmaster Grade 1
Department of Posts, India
Thrissur
05.2014 - 12.2017
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Conducted research, gathered information from multiple sources and presented results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Drove operational improvements which resulted in savings and improved profit margins.
- Increased customer satisfaction by resolving issues.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
Postal Assistant
Department of Posts, India
Aluva
07.2007 - 04.2014
- Used coordination and planning skills to achieve results according to schedule.
- Monitored performance of junior team members and offered support.
- Prepared variety of different written communications, reports and documents.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked in various branches such as Mails, Sorting, Delivery, Dispatch, Registration, Speed Post, Parcel, Money Order, Sub account, Cash/ Treasury, Accounts, Savings Bank, administration, recruitment, pay roll and bank reconciliation of a Post office
- Introduction and integration of premium products such as Postal life Insurance, Western union money transfer, Money Gram, Mobile money transfer.
- Identified issues, analyzed information and provided solutions to problems.
Shift Duty Operator
Kerala State Electricity Board
North Paravur
05.2007 - 06.2007
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Displayed working familiarity with power systems theory and concepts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Carried out day-to-day duties accurately and efficiently.
- Evaluated power needs for various systems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
Assistant Electrical Engineer
Kerala Agriculture University
Thrissur
11.2006 - 05.2007
- Coordinated tasks of electrical contractors, work crews and public agencies to meet project deadlines.
- Performed necessary computations during preparation of electrical schematics, system drawings and wire diagrams.
- Prepared job-specific engineering documents, work schedules and summary reports for design projects.
- Maintained effective communications with client representatives, project contractors and equipment and commodity suppliers.
- Demonstrated operational knowledge of Microsoft Office programs, with emphasis on Excel functions.
- Provided on-site engineering and technical services during installation and fielding processes.
- Performed maintenance procedures and repairs on existing electrical products and systems.
Shift Duty Operator
Kerala State Electricity Board
North Paravur
04.2005 - 11.2006
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Displayed working familiarity with power systems theory and concepts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supervised construction and pre-commissioning of electrical rooms and substations.
- Carried out day-to-day duties accurately and efficiently.
- Evaluated power needs for various systems.
- Used Microsoft Word and other software tools to create documents and other communications.
- Evaluated electrical installations and systems to isolate faults and implement corrective actions.
Guest Lecturer
Holymatha Colleges
North Paravur
08.2004 - 04.2005
- Guided class discussions to encourage debate and feedback among students.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Sharpened students' learning by focusing on selected core concepts and skills.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Designed and distributed lecture handouts to round out material and increase student understanding.
- Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
Education
Bachelor of Engineering Technology - Electrical And Electronics
Mar Athanasius College of Engineering
Kothamangalam 10.2000 - 08.2004
Skills
Problem-solving skills
Sales background
Documentation
Post office operations
Self-Motivated
Teambuilding
Cultural Awareness
Planning and Coordination
Active Listening
Time management
Decision making
Cash Handling
Currency counting
Customer Relations
Staff Training
Money handling
Point-of-sale system operation
Reports and documents
Point of sale operation
Microsoft Outlook, Word and Excel
Administrative support
Logistics policies and procedures
Excellent time management skills
Software
Timeline
Postmaster Grade 1
Department of Posts, India
05.2014 - 12.2017
Postal Assistant
Department of Posts, India
07.2007 - 04.2014
Shift Duty Operator
Kerala State Electricity Board
05.2007 - 06.2007
Assistant Electrical Engineer
Kerala Agriculture University
11.2006 - 05.2007
Shift Duty Operator
Kerala State Electricity Board
04.2005 - 11.2006
Guest Lecturer
Holymatha Colleges
08.2004 - 04.2005
Bachelor of Engineering Technology - Electrical And Electronics
Mar Athanasius College of Engineering
10.2000 - 08.2004