Hi, I’m
REMYA RAJ
Orlando,FL
Summary
Substantial experience facilitating people in individual work, and group work. Have more than 12 years of experience in HR & Administrative Functions . Proven track record of success in delivering and providing individualized support to leaders with diverse learning needs. Strong communication and interpersonal skills and dedicated to fostering positive learning environment. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
22
years of professional experience
Work History
Disney Cruise Liners
Learning & Development Manager
11.2017 - Current
Job overview
- Supported leaders in learning and applying new skills through meaningful professional development.
- Facilitate training for all on board such courses including Company Orientation, Ship Familiarization, New Supervisor/Manager Training.
- Serve as strategic learning partner for Shipboard HR Team and Shipboard Leaders.
- Developing and rolling out Leadership Development Programs.
- Consulting coaching for departmental managers to identify their key strengths and how to utilize their styles at work .
- Lead and manage by implementing learning strategies.
- Partner continuously with shoreside DU team to develop & maintain L&D materials.
- Always act as role model for all Crew and Leaders on board.
- Collaborate with LDMs fleet wide when needed in implementing Leadership programs.
- Partner with HR Mangers onboard on delivery of sessions and bring to life the culture and values of our company.
Sherlock Pub
Operational Manager
02.2021 - 08.2021
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to Owner.
- Increased profit by streamlining operations.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Norwegian Cruise Line
Training Specialist
04.2014 - 10.2017
Job overview
- Conduct training for all on board such courses includes Company Orientation, Ship Familiarization, New Supervisor/Manager Training, and Hospitality & Service programs.
- Coordinates a group of departmental trainers to ensure completion of on the job training's (PBT)
- Trained and mentored new personnel hired to fulfill various roles.
- Develop specialized coursework with the approval and direction of shore side Learning and Development
- Conducting ship specific coaching sessions for the departments based on customer feedback
- Provide follow-up information to assist coaching & support for management.
ITC Hotels
Manager Learning Services
10.2009 - 04.2014
Job overview
- Custodian for the quality assurance of the unit
- Preparing a resourced annual training plan and program based on training need identified statutory requirement and organizational aims.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Coordinating a suite of in house training courses, workshops to be delivered on a rolling program including induction and management skill courses
- Responsible for implementing all training programs as per the company policy
- Pre-Opening experience in Chennai Hotel
- Responsible for the overall development of staff and management.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Streamlined HR efficiencies, coordinated and provided onboarding and training for new employees.
- Implemented new learning strategies depending upon employees' skill levels.
- Created in-depth training manual for all employees.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Skilled at working independently and collaboratively in a team environment.
Starwood Hotels Le Meridien Mina Seyahi& Westin
Training Coordinator/Chef De Partie
03.2007 - 01.2009
Job overview
- Coordinate training & development activities.Pre-Opening experience in Hotel
- Provide customer service related to training and development, and connect people to the appropriate resource
- Assist with training needs assessment process and reports
- Maintain training calendar and tracks completion
- Initiate correspondence to advertise training, remind employees to register, ensure pre and post training work is completed.
Taj Hotels, Resorts And Palaces
Chef De Partie
01.2004 - 12.2007
Job overview
- HACCP Core team member Department Trainer
- In charge of Coffee Shop, Room Service and Beach barbecue. Responsible for kitchen indenting and par stock upkeep. Assisted chef in planning the menu and standardizing the same.
- Attended multi skilling training program ,on behalf had the opportunity to work in F&B Service .
- Maintained well-organized mise en place to keep work consistent.
- Rotated stock to use items before expiration date.
- Operated all kitchen equipment safely to prevent injuries.
- Mentored kitchen staff to prepare each for demanding roles.
- Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
- Led daily staff meetings to communicate expectations and review safety procedures.
Le Meridien
Demi Chef de Partie
01.2002 - 12.2004
Job overview
- Assisted with development of new menu items, researching and workshopping recipes compatible with existing menu.
- Reduced costs and losses through regular rotation of fresh food items and employment of waste-reduction food prep techniques.
- Coordinated effectively with service staff on timing of meal plating and delivery to guarantee freshness and adequate food temperature.
- Supported chef de partie in daily mise-en-place, assigned preparation projects and inventory activities.
Club Mahindra Holidays
Resort Operational Trainee
01.2001 - 12.2002
Job overview
- Trained in all the departments of the hotel .Specialized in kitchen.
- Complemented by various guest for the service rendered to them.
- Attended various training programs like Train the Trainer, Menu Management and Tiger Training.
- In charge of the Garde-Manger for 2001 New Year.
- Generated reports detailing findings and recommendations.
- Devised and implemented processes and procedures to streamline operations.
Education
Skill Deck InstituteBengaluru,India
Certificate Program in HR Business Partner from HR Management
12.2022
Villanova UniversityPenn, PA
Master Certification in HR Mgmt from HR Management
07.2016
V.L.B.Janaki Ammal CollegeCoimbatore,India
Bachelor Of Hotel Management & Catering Science
03.2001
Skills
- Employee Coaching
- Complex Problem-Solving
- Active Listening
- Operational Improvements
- Providing Feedback
- Customer Service
- Critical Thinking
- Quality Assurance
- Performance Measurement
- Learning Strategies
- Sales Methodologies
- Training Methods
Languages
English
Full Professional
Timeline
Operational Manager
Sherlock Pub
02.2021 - 08.2021
Learning & Development Manager
Disney Cruise Liners
11.2017 - Current
Training Specialist
Norwegian Cruise Line
04.2014 - 10.2017
Manager Learning Services
ITC Hotels
10.2009 - 04.2014
Training Coordinator/Chef De Partie
Starwood Hotels Le Meridien Mina Seyahi& Westin
03.2007 - 01.2009
Chef De Partie
Taj Hotels, Resorts And Palaces
01.2004 - 12.2007
Demi Chef de Partie
Le Meridien
01.2002 - 12.2004
Resort Operational Trainee
Club Mahindra Holidays
01.2001 - 12.2002
Skill Deck Institute
Certificate Program in HR Business Partner from HR Management
Villanova University
Master Certification in HR Mgmt from HR Management
V.L.B.Janaki Ammal College
Bachelor Of Hotel Management & Catering Science
Similar Profiles
Tom BrunoTom Bruno
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line
CHINTAN CHOKSICHINTAN CHOKSI
Fitness Director at Disney Cruise Line (Disney Wish)Fitness Director at Disney Cruise Line (Disney Wish)
CINTHYA CANSECO ARCEOCINTHYA CANSECO ARCEO
Merchandise Sales Associate at The Walt Disney Company - Disney Cruise LineMerchandise Sales Associate at The Walt Disney Company - Disney Cruise Line
Kenisha HusbandsKenisha Husbands
Greeter at Launch Entertainment ParkGreeter at Launch Entertainment Park
Andrew LaskowskyAndrew Laskowsky
General Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, MitsubishiGeneral Manager / Executive Manager at Feddon Automotive Group – Valley Chevrolet, GMC, CDJR, Mitsubishi