Summary
Overview
Work History
Education
Skills
Websites
LANGUAGES
INTERESTS
Timeline
Generic

Remya Sarath

Milpitas,CA

Summary

Oversaw technical support operations in help desk settings to optimize user experience. Led initiatives in diagnostics and conflict resolution to enhance team efficiency. Fostered a culture of continuous learning to adapt to emerging technologies.

Overview

10
10
years of professional experience

Work History

Process Associate

Tata Consultancy Services
Gurgaon, India
01.2022 - 06.2022
  • Triage and Analyze Incidents and fix them within a given SLA.
  • Report mass outage and remediation.
  • Worked on Fibre to the Node(FTTN), Fibre to the Building(FTTB) technology and Fibre to the Premises(FTTP)
  • Worked on Comptel SRI, Comptel order management, BMC Remedy, Confluence, EVO maps and Salesforce
  • Checked DSL PM counters, Line quality diagnosis, Single-ended line test, Metallic line test and Line State diagnosis to Analyze the issue.
  • Interpreting and identifying loopback errors and emailing the loopback error handling team to get it fixed.
  • Achievements/Tasks
  • Contact: Ashwathy K - +919967689172

Tech Support Advisor

Teleperformance(CRM Services India Pvt. Ltd)
Gurgaon, India
11.2012 - 11.2013
  • Install and configure new hardware and software, reset passwords, and respond to other computer system-related questions. Duties also include staying abreast of current developments in technology. Troubleshooting PC, laptop, tablet and mobile with wifi issues and defragmentation of hard drive, clearing cookies and cache.
  • Helped customers by answering to there queries and empathizing with them and providing resolutions to their complaints.
  • Achievements/Tasks

Education

Bachelor of Science - Information Technology

Study Program
New Delhi, India

Diploma - Software Engineering

NIIT
New Delhi, India
06.2011

Skills

  • MS Office
  • SQL
  • Core Java
  • HTML
  • JavaScript
  • C
  • Advanced Java

LANGUAGES

English Full Professional Proficiency
Hindi Full Professional Proficiency

INTERESTS

Cooking and Travelling

Timeline

Process Associate

Tata Consultancy Services
01.2022 - 06.2022

Tech Support Advisor

Teleperformance(CRM Services India Pvt. Ltd)
11.2012 - 11.2013

Bachelor of Science - Information Technology

Study Program

Diploma - Software Engineering

NIIT
Remya Sarath