René A. Samot Cruz
Aguadilla,PR
Overview
7
7
years of professional experience
Work History
Infrastructure Support Engineer
Hewlett Packard Enterprise
Aguadilla, P.R.
11.2023 - Current
- Infrastructure upgrades and integration project management
- Cross-team and cross-functional communication
- Performed routine maintenance tasks such as patch management and software upgrades on existing servers.
- Provided technical assistance to users experiencing problems with their computers or network connections.
- Troubleshot hardware failures including routers, switches, hubs, patch panels in a timely manner.
- Created detailed documentation regarding system configurations and procedures so that others can easily understand them.
- Responded quickly to service outages and worked diligently towards restoring normal operations in minimum time.
- Proactively evaluated system performance metrics to identify potential bottlenecks before they become an issue.
Senior Service Delivery Coordinator (Raytheon) RTX
DXC. Technology (Various Projects)
Isabela, P.R
02.2017 - 09.2023
- Provided support to customers in resolving technical issues related to services offered.
- Coordinate hardware/software installations and upgrades.
- Triage and organize tickets received through several different Digital Technology ticketing queues based on urgency and severity
- Utilize standard corporate tools for change and problem activity tracking
- Collaborate with other members of the technical support team to ensure timely and effective resolution of issues
- Assist with the development and maintenance of support documentation
Jr. Server Administrator
United Technologies (UTC)
- Performed regular backups using Net Backup and Avamar to maintain data integrity and system availability
- Performed basic server administration duties such as configuring security settings.
- Assisted with server administration tasks such as patching, upgrades.
- Implemented policies and procedures related to server administration and access control management.
- Monitored server performance and resource utilization, recommending changes when necessary for optimal operation.
- Managed multiple databases running on different platforms including Windows, Linux and UNIX systems.
Education
BS - Computer Science: Computer Technology and Networks
Interamerican University
01.2021
Skills
- Service Now Ticketing System Management
- SAP Knowledge
- Active Directory
- PowerShell Scrips
- Infrastructure support
- Familiarity with Agile working environments
- Virtualization Technologies
- Database Administration
- Hardware Installation
- System Administration
- Problem-Solving
- Scripting Languages (SQL)
References
References: Available upon request.
Timeline
Infrastructure Support Engineer
Hewlett Packard Enterprise
11.2023 - Current
Senior Service Delivery Coordinator (Raytheon) RTX
DXC. Technology (Various Projects)
02.2017 - 09.2023
Jr. Server Administrator
United Technologies (UTC)
BS - Computer Science: Computer Technology and Networks
Interamerican University