Renee Chavez-Tyoran
Contract Management Supervisor II
Tolleson,AZ
Summary
PROFESIONAL SUMMARY Innovative leader with a proven track record of building and leading high-performance teams, adept at data-driven opportunity identification, adept in cultivating and leveraging relationships with key stakeholders and strategic partners, and a driver of operational excellence.
Notable accomplishments include: Cost Avoidance: Successfully implemented measures resulting in cost avoidance ranging from $120,000 to $360,000.
Efficiency Enhancement: Managed, organized, and substantially reduced waste within a compromised property and evidence room at the Arizona Department of Economic Security, achieving a remarkable 95% waste reduction.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Contract Action Unit Supervisor
Arizona Department Of Economic Security, DDD
Phoenix, AZ
01.2019 - Current
- Successfully implemented measures resulting in cost avoidance ranging from $120,000 to $360,000
- Manages Contract Action Unit, responsible for reviewing contract escalations for Qualified Vendors and Independent Providers
- Leads preparation and implementation of Standard Work Process within the Contract Action Unit
- Directs the daily operations of Contract Management Specialists III's
- Establishes and fosters positive working relationships with the unit, internal and external stakeholders, and all workforce partners, with the aim of optimizing functionality for a more standardized process
- Implements concise metric monitoring for optimal performance evaluation
- Successfully complete workshops within the Contract Action Unit to develop innovative strategies aimed at increasing the completion of work processes and reducing workload to meet the set timelines, employing Arizona Management System practices
- Developed, implemented, and currently maintains a tracking system to effectively manage and streamline work processes within the Contract Action Unit
- Standardized all template letters, encompassing standard work processes, to ensure uniformity and consistency throughout the Contract Action Review process
- Established and continually enhances Standard Work Processes to outline step-by-step procedures for each process, facilitating efficient onboarding process for new Division staff
- Cultivated a workplace culture that prioritizes staff development, fosters positive employee engagement, and promotes team building within the unit, ultimately creating a structured and cohesive environment
- Leveraging Levels of Leadership training, I've gained trust of direct reports and have enhanced one-on-one interactions to bolster their job performance
- Elevated staff awareness and understanding of the Arizona Management System and the intricacies of metric production
- Fostered a collaborative team dynamic among staff, encouraging them to work together on problem-solving efforts
- Recognized and harnessed the unique expertise of team members to further develop and maximize their skills, promoting standardization both within and beyond the unit
- Strengthening compliance-centric policies and procedures to ensure strict adherence to state and federal requirements
- Designed and currently manages tools for monitoring, analyzing, and proactively addressing potential issues, with a strategic emphasis on performance metrics and compliance
- Established and maintains huddle forms, one-to-one forms, and a Department-wide workflow tracker to keep stakeholders informed about the units ongoing cases and their status, including trends and visual management
- Continuously enhances existing policies while incorporating vital and critical procedures pertaining to the Contract Action Unit.
Senior Investigator
Arizona Department Of Economic Security, OIG
Phoenix, AZ
04.2014 - 01.2019
- Orchestrated comprehensive metric oversight for the entire Division in preparation for Business Review Meetings with the Director
- Successfully designed and managed training programs for both new and seasoned investigators
- Achieved expertise in the field, culminating in the development of a comprehensive procedure manual and a detailed agenda for training in records management systems for the entire unit
- Additionally, streamlined the referral and investigative processes for greater efficiency
- Spearheaded the Annual Improvement Process, resulting in the closure of an established property and evidence room containing confiscated items from undercover operations and search warrants to prepare for relocation to a new facility
- Managed all metrics with exceptional performance and implemented innovative service delivery practices, which involved creating graphs, pivot tables, and tracking cycle times
- Pioneered the organization and execution of the inaugural "Essentials of Investigations Seminar – Investigator Training" within a tight three-month timeframe, with full participation from 100% of Division Investigators
- This initiative included developing a syllabus, crafting PowerPoint presentations, and overseeing all aspects of planning, scheduling, facilitators, venue arrangements, and student coordination
- Gained proficient understanding of the records management system, which was utilized by 80% of the Division
- Authored a comprehensive procedure manual for the eGRC records management system
- Conducted records management system training for Child Care Assistance to enable the capture and submission of Fraud, Waste, and Abuse referrals to the Child Care Assistance Unit within OIG
- Efficiently managed and streamlined the contents of the Property & Evidence room, reducing over 300 items to just one box within a span of five months
- This endeavor involved meticulous organization, notifications, and collaborative work with the Attorney General's Office and the US Department of Agriculture
- Served as the LEAN/Arizona Management System (Lean/AMS) lead for Special Operations, successfully completing LEAN/AMS Intensive Efforts Residency & Foundation Training
- Managed SharePoint maintenance and created a comprehensive procedures manual for Enterprise Governance, Risk Compliance (eGRC)
- Conducted training, testing, and production for new eGRC users while preparing and analyzing performance statistics for Governor/Executive Leadership and Divisional metrics, with a focus on data integrity
- Coordinated the successful implementation of eGRC for the Trafficking Detection Unit (TDU) case tracking, providing technical support to users
- Set up new employees with network access through the SARF system
- Developed a huddle board to monitor established LEAN/AMS metrics, involving other staff in LEAN/AMS huddles and representation
- Conducted studies of policies, procedures, systems, practices, operations, and organizational structure
- Planned, analyzed, and reported on processes and findings, offering practical and structural solutions
- OIG Area Coordinator for 1789 W Jefferson
- Compiled and analyzed data to generate statistical and analytical reports within TDU, enhancing case accountability for reporting and transitional purposes
- Assisted in establishing the Investigations Support Unit (ISU)
- Conducted research on cases, assigned dates, and prepared clear, concise, and accurate reports to identify series, patterns, trends, and target areas
- Provided technical assistance, consultation, and coordinated process improvements and systems implementation
- Designed a tracking system for TDU cases to improve case management
- Collected, examined, and preserved information, documents, and records for evidence
- Generated detailed investigation reports for submission to the Attorney General and other prosecuting agencies for potential criminal prosecution and/or administrative action
- Assisted in maintaining records of Arizona Peace Officer Standard Training (AZPOST) background checks and tracked certified training for all sworn officers within the Office of Inspector General
- Successfully managed two office moves, ensuring organization across three units for a seamless transition
- Identified issues and evidence needed for Unemployment Insurance Benefits Fraud (UIBF) cases, based on the analysis of charges, complaints, and allegations of law violations, and implemented retention schedules in line with policy requirements.
Contract Management Specialist III
Arizona Department Of Health Services, BHS
Phoenix, AZ
12.2006 - 12.2013
- Managed largest Regional Behavioral Health Authority, monthly check register reviews
- Provided technical assistance to the Contractors Regional Behavioral Health Authority (RBHA) concerning current contract issues and related program support matters
- Conducted a comprehensive review of the check register, ensuring quarterly audits of Contractor expenditures and payment to Providers, and assessed contract compliance
- Collaborated with the Arizona Health Care Cost Containment System (AHCCCS) to gather necessary information and convey Contractor's concerns and requests
- Conducted monitoring activities in accordance with established policies and procedures
- Documented accurate, substantial, and precise findings in daily, quarterly, and annual reports, as well as ad-hoc deliverables as required
- Compared Contractor's performance against established criteria and thresholds
- Cultivated strong, positive, and productive working relationships with individuals at all levels, fostering a smooth working environment and sustaining high working performances.
- Conducted quality reviews and monitored contract performance
Education
Google Certification -
Department of Administration
Phoenix, AZ 08.2023 - 10.2023
Advanced Leadership Program -
Ken Blanchard
Phoenix, AZ 04.2022 - 04.2022
Certified Public Manager -
Arizona State University
Phoenix, AZ 10.2019 - 10.2019
Prop & Evidence Training For Supervisor -
International Association For Property & Evidence
Phoenix, AZ 03.2017 - 01.2019
Lean/AMS Efforts Residency & Foundation Academy -
Arizona Department of Economic Security
Phoenix, AZ 09.2017 - 12.2017
Art of Coaching, Gaining Influence & Leadership -
Arizona Department of Economic Security
Phoenix, AZ 10.2017 - 10.2017
Increasing Influence By Levels of Leadership -
Arizona Department of Economic Security
Phoenix, AZ 10.2017 - 10.2017
Enterprise Governance, Risk, & Compliance Records -
Arizona Department of Economic Security
Phoenix, AZ 01.2017 - 06.2017
Medical Insurance Claims -
San Diego City College
San Diego, CA 01.1996 - 07.1996
General Equivalency Diploma -
San Diego City Educational Cultural College
San Diego, CA 07.1995 - 08.1995
Skills
Performance Managementundefined
Accomplishments
- Streamlined a complex 27-step case assignment process into a more efficient 7-step workflow, eliminating the need for extensive administrative oversight
- Training Expertise: Coordinated, planned, organized, and executed three highly successful training programs for entire investigation administrations, encompassing 80-90 investigators and 15-20 facilitators
- Additionally, organized discussion panels of 6-10 experts within the state division
- These achievements underscore a consistent commitment to excellence, efficiency, and strategic leadership.
Timeline
Google Certification -
Department of Administration
08.2023 - 10.2023
Advanced Leadership Program -
Ken Blanchard
04.2022 - 04.2022
Certified Public Manager -
Arizona State University
10.2019 - 10.2019
Contract Action Unit Supervisor
Arizona Department Of Economic Security, DDD
01.2019 - Current
Art of Coaching, Gaining Influence & Leadership -
Arizona Department of Economic Security
10.2017 - 10.2017
Increasing Influence By Levels of Leadership -
Arizona Department of Economic Security
10.2017 - 10.2017
Lean/AMS Efforts Residency & Foundation Academy -
Arizona Department of Economic Security
09.2017 - 12.2017
Prop & Evidence Training For Supervisor -
International Association For Property & Evidence
03.2017 - 01.2019
Enterprise Governance, Risk, & Compliance Records -
Arizona Department of Economic Security
01.2017 - 06.2017
Senior Investigator
Arizona Department Of Economic Security, OIG
04.2014 - 01.2019
Contract Management Specialist III
Arizona Department Of Health Services, BHS
12.2006 - 12.2013
Medical Insurance Claims -
San Diego City College
01.1996 - 07.1996
General Equivalency Diploma -
San Diego City Educational Cultural College
07.1995 - 08.1995
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