René Montes
West Jordan,UT
Summary
Compassionate and adaptable customer service professional with 7+ years of experience supporting international clients across phone, chat, email, and digital platforms. Strong ability to build rapport, communicate complex information clearly, and provide empathetic, high-quality assistance. Experienced in fast-paced, high-volume environments and committed to delivering service with care, accuracy, and professionalism. Trilingual in English, Spanish, and Italian.
Overview
15
15
years of professional experience
Work History
Office Clerk III (Administrative Clerk III)
Department of Human Resources, Attorney General's Office of Guatemala (Ministerio Público),
09.2023 - 10.2025
- Delivered front-line administrative and customer-facing support to citizens, attorneys, and internal staff.
- Managed case files, digitized confidential documents, and ensured compliance with strict legal and privacy standards.
- Responded to inquiries in person, by phone, and via written communication with a focus on empathy, clarity, and accuracy.
- Coordinated appointments, prepared reports, processed requests, and maintained detailed records in high-volume workflows.
Community Manager & Forum Moderator (EN–ES–IT)
TELUS International
01.2015 - 01.2023
- Provided multilingual support across digital channels (phone, chat, forums, social media, email) for an international fitness company.
- Built strong customer relationships by offering empathetic, accurate, and timely guidance.
- Translated complex product and policy information into easy-to-understand content.
- Monitored community interactions and ensured compliance with platform and brand standards.
Customer Support Agent (EN–ES / EN–IT)
Allied Contact Center | TELUS International | Innovative Contact Solutions
01.2011 - 01.2015
- Delivered phone, chat, and email support for telecommunications, online gaming, and travel industry accounts.
- Achieved high customer satisfaction by resolving issues with professionalism and patience.
- Adapted quickly to changing workflows, scripts, and performance expectations.
Education
Bachelor’s Degree - Diplomacy and International Relations
Galileo University of Guatemala
Associate’s Degree - Protocol & International Service Management
Galileo University of Guatemala
Skills
- Empathetic customer care
- Call center & digital support
- Rapport building
- Multitasking
- Explaining complex info simply
- Adaptability
- Data entry & documentation
- HIPAA awareness
Languages
Spanish: Native
English: Advanced
Italian: Advanced
French: Intermediate
Timeline
Office Clerk III (Administrative Clerk III)
Department of Human Resources, Attorney General's Office of Guatemala (Ministerio Público),
09.2023 - 10.2025
Community Manager & Forum Moderator (EN–ES–IT)
TELUS International
01.2015 - 01.2023
Customer Support Agent (EN–ES / EN–IT)
Allied Contact Center | TELUS International | Innovative Contact Solutions
01.2011 - 01.2015
Associate’s Degree - Protocol & International Service Management
Galileo University of Guatemala
Bachelor’s Degree - Diplomacy and International Relations
Galileo University of Guatemala