RENÉ RUIZ
Brockton
Summary
As hospitality professional with over 18 years of experience with guest-oriented services and a strong background in client satisfaction seeking to take my career to the next level. Highly skilled in managing guest needs while addressing and correcting issues with rooms and services to maximize guest experiences. Accomplished in delivering the best services possible to national and international guests while reinforcing hotel brand and increasing customer loyalty.
Overview
20
20
years of professional experience
Work History
Overnight Front Office Manager
Gansevoort Hotel
01.2023 - 01.2025
- Managed all overnight hotel operations, serving as a Manager on Duty for the property
- Supervised overnight front desk and guest services staff, ensuring adherence to brand standards
- Handled escalated guest concerns, service recovery, and VIP requests with discretion and professionalism
- Conducted night audits, reviewed daily financial reports, and ensured accuracy of revenue postings
- Coordinated with housekeeping, engineering and security to resolve overnight issues promptly
- Ensured safety and security procedures were followed throughout the overnight hours
- Maintained exceptional guest experience standards for domestic and international guests
Guest Service Coordinator
Gansevoort Hotel
01.2022 - 01.2023
- Greeted guests and managed their inquiries and directed information to the other departments according to client's needs.
- Assisted in booking and canceling online reservations including hotel rooms, vehicle rentals and restaurant reservations.
- Maintained documentation related to guest complaints with follow up actions
In-Room Dining Server
Gansevoort Hotel
01.2018 - 01.2022
- Answered incoming calls on multi-line phone and recorded guest order and requests
- Rang in, prepared and delivered food orders and amenities to guest rooms in a timely manner
- Collected payments and cleaned trays, prepared silverware and maintained restock of kitchen supplies.
Server
Oleanders at The McCarren Hotel
01.2014 - 01.2018
- Ensured fine dining experience for customers to encourage repeat business
- Provided exceptional and detailed knowledge of menu offerings including but not limited to gourmet foods, spirits, specialty cocktails and wine pairing.
- Maintained calm demeanor while under pressure during peak hours by providing the best professional and courteous assistance
Suite Server
Barclay's Center
01.2015 - 01.2017
- Prepared restaurant tables with special attention to sanitation and order requirements
- Provided the best customer service including answering question regarding menu items and recommendations
- Maintained overall guest satisfaction during dinner service
Server
Sezz Medi Restaurant
01.2005 - 01.2015
- Assistant kitchen manager with produce and beverage inventory
- Supervised closing of the restaurant including but not limited to running daily reports on Aloha computer system.
- Provided leadership skills to then become a lead on the catering team.
Education
Liberal Arts -
Monroe Community College
Bronx, New York01.2010
Skills
- Communication
- Customer Service
- Teamwork
- Organization
- Microsoft Suite
- Aloha
- Opera Cloud
- KnowCross
Personal Information
Title: Overnight Front Office Manager
Languages
English
Timeline
Overnight Front Office Manager
Gansevoort Hotel
01.2023 - 01.2025
Guest Service Coordinator
Gansevoort Hotel
01.2022 - 01.2023
In-Room Dining Server
Gansevoort Hotel
01.2018 - 01.2022
Suite Server
Barclay's Center
01.2015 - 01.2017
Server
Oleanders at The McCarren Hotel
01.2014 - 01.2018
Server
Sezz Medi Restaurant
01.2005 - 01.2015
Liberal Arts -
Monroe Community College