Ren Schultheis
Greer,SC
Summary
Driven and self-motivated Forensic Science student looking to apply my knowledge of investigations and human-to-human connection and care while studying in the medical field.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Assurant
Bothell, WA
04.2023 - Current
- Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Met demands of busy collections group by performing high volume of daily calls.
- Developed relationships with consumers to encourage timely payments while providing excellent customer service.
- Reviewed delinquent accounts and contacted consumers via phone to negotiate repayment terms and payment arrangements.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Performed skip tracing activities to locate missing debtors; developed a network of resources to aid in locating debtors when necessary.
- Kept abreast of changes in federal and state laws affecting collections processes; updated procedures accordingly within the organization.
- Prepared detailed reports summarizing investigative activities and results.
Behavioral Technician
Connections Behavior
Seattle, WA
04.2024 - 06.2024
- Provided crisis intervention when necessary by utilizing de-escalation techniques.
- Collaborated with other professionals to provide comprehensive care for each client's unique needs.
- Engaged children in play activities that promoted language development, motor skills, self-help skills, cognitive functioning.
- Attended weekly staff meetings led by supervisors, managers regarding service delivery methods, procedures.
- Assisted in the development of individualized behavior plans for clients.
- Provided one-on-one support to clients in order to improve social skills, communication, and problem solving.
- Maintained accurate records of all services rendered according to agency policies and guidelines.
- Developed positive relationships with clients and their families to ensure successful treatment outcomes.
- Ensured safety of all individuals at the facility by following established protocols and procedures.
- Monitored client progress and documented data on a daily basis.
- Influenced patients' behavior with interaction, counseling or instruction.
Customer Service Representative
Fresno Coin Gallery
Clovis, CA
09.2022 - 04.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Performed daily opening and closing procedures such as counting cash drawers and setting alarms.
- Created window displays that showcased new products.
- Developed strong customer relationships to encourage repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained an organized and clean store environment, including dusting displays regularly.
- Demonstrated product knowledge to answer customer questions and inquiries.
Hostess
Colton's Social House
Clovis, CA
10.2020 - 05.2021
- Greeted guests warmly upon arrival, seating them promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Created an enjoyable atmosphere by engaging in friendly conversation with guests.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Maintained a clean and organized dining area.
- Demonstrated strong interpersonal skills when interacting with customers.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Assisted servers in bussing tables when needed during busy periods.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
Education
High School Diploma -
Buchanan High School
Clovis, CA05-2022
Biology
South Seattle Community College
Seattle, WASkills
- Account Review
- Private Investigations
- Records Maintenance
- Risk Management
- Call Center Background
- Conflict Resolution Techniques
- Environmental Monitoring
- Familiar With Locating Individuals
- Credit and Collections
Timeline
Behavioral Technician
Connections Behavior
04.2024 - 06.2024
Collections Specialist
Assurant
04.2023 - Current
Customer Service Representative
Fresno Coin Gallery
09.2022 - 04.2023
Hostess
Colton's Social House
10.2020 - 05.2021
High School Diploma -
Buchanan High School
Biology
South Seattle Community College
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