Rena Austin
Myrtle Beach,SC
Summary
Dedicated customer service representative motivated to maintain customer satisfaction while contributing to the company success. Proven ability to establish rapport with customers. Reliable and driven, with strong time management and prioritizing abilities.
Overview
46
46
years of professional experience
Work History
Claims Processor I
Blue Cross & Blue Shield Of SC
12.2021 - 08.2023
- Dependable and professional Medical Claims Processor with experience in processing and coding claims, ensuring all required criteria are met before eligible payments go out.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Maintained confidentiality of patient finances, records, and health statuses.
- Managed workload and priorities to meet claims processing deadlines.
Ticketing Agent
Alabama Theatre
04.2017 - 12.2021
- Delivered extraordinary customer service while answering continuous incoming calls in call center environment.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing and event information.
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Maintained knowledge of all products and special promotions.
- Fostered strong working relationships with team members and support teams.
Park Greeter / Tickets
Walt Disney World Company
05.2013 - 03.2016
- Maintained good knowledge of park amenities and rules to enthusiastically welcome guests.
- Booked theme park tickets while providing comprehensive information about the parks.
- Displayed a passion and knowledge of Disney products.
- Maintained relationships with Guests and Cast Members to provide excellent service.
- Followed company regulations and rules promoting a safe environment for both Guests and Cast Members.
Customer Service / Individual Sales Representative
WellPoint, Anthem Blue Cross
09.1977 - 12.2011
- Engaged customers and provided a high level of service by carefully explaining details regarding their coverage.
- Maintained a pleasant and cordial attitude at all times.
- Resolved issues quickly through meticulous research and quick decision making while maintaining quality and production standards.
- Skilled at working independently and collaboratively in a team environment.
- Promoted agency products to customers in person, by telephone and in writing.
- Pursued continuing education and training programs to continue professional development.
Education
High School Diploma -
William Fleming High School
Roanoke, VA06.1969
Timeline
Claims Processor I
Blue Cross & Blue Shield Of SC
12.2021 - 08.2023
Ticketing Agent
Alabama Theatre
04.2017 - 12.2021
Park Greeter / Tickets
Walt Disney World Company
05.2013 - 03.2016
Customer Service / Individual Sales Representative
WellPoint, Anthem Blue Cross
09.1977 - 12.2011
High School Diploma -
William Fleming High School