Rena Austin
Harper Woods
Summary
Electrical maintenance journeyman with strong expertise in system maintenance and safety compliance. Demonstrated success in minimizing downtime through effective mechanical diagnostics and precise equipment installation. Proficient in technical troubleshooting and ensuring optimal performance of electrical systems.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Electrical Maintenance Journeyman 1st Class
DTE Energy
Detroit
02.2012 - 09.2018
- Maintained and repaired electrical systems, enhancing performance and ensuring safety compliance.
- Inspected equipment to identify issues and ensure compliance with safety standards.
- Diagnosed mechanical problems and implemented timely solutions, minimizing equipment downtime.
- Repaired malfunctioning components and assemblies using hand tools, power tools, and specialized equipment.
- Installed new equipment following safety protocols and industry standards.
- Operated hand and power tools for various maintenance tasks effectively.
- Collaborated with team members to efficiently execute maintenance schedules, supporting operational continuity.
- Assisted in training new staff on maintenance protocols and safety procedures.
- Responded promptly to emergency situations involving breakdowns or accidents.
- Followed safety procedures when working with hazardous materials such as fuels, lubricants.
- Participated in continuous improvement initiatives aimed at reducing downtime costs.
- Collaborated with contractors and vendors on large-scale repair projects.
Warehouse Worker
DTE Energy
Detroit
02.2000 - 02.2012
- Operated forklifts to move materials and supplies efficiently within the warehouse.
- Assisted in inventory management by organizing and labeling stock accurately.
- Ensured safety protocols were followed during loading and unloading operations.
- Collaborated with team members to maintain a clean and organized work environment.
- Loaded and unloaded trucks, ensuring timely processing of incoming and outgoing shipments.
- Implemented best practices for material handling to improve operational efficiency.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Used pallet jacks to move items to and from warehouse locations.
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Received and tracked incoming inventory shipments.
- Maintained stock levels in accordance with company policies.
- Performed cycle counts to maintain accurate inventory records.
Forklift Operator
Chrysler
Warren
02.2010 - 12.2010
- Operated forklifts to efficiently move materials throughout manufacturing facility, supporting production processes.
- Loaded and unloaded materials from trucks and storage areas, ensuring timely availability for operations.
- Loaded pallets onto trailers to ensure timely delivery of goods.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
- Conducted daily inspections of forklift equipment for safety compliance.
- Performed daily maintenance checks on forklifts to ensure optimal performance.
- Maintained forklift training and certification to uphold safety and operational standards.
- Ensured safety procedures were followed when operating forklifts.
- Followed safety guidelines to ensure a secure working environment at all times.
Mechanic Assistant
DTE Energy
Detroit
03.1999 - 02.2000
- Supported mechanics in repairing and maintaining equipment to minimize downtime.
- Organized tools and parts to ensure efficient workflow.
- Followed safety protocols during all maintenance activities.
- Managed inventory of parts and supplies to ensure readiness for repairs.
- Documented repair procedures and service records accurately.
- Maintained cleanliness of business entrances to uphold professional appearance.
- Installed or replaced machinery, equipment and components.
- Disassembled broken or defective equipment to facilitate repair.
- Conducted regular inspections of equipment to identify preventive and emergency maintenance needs.
Senior Customer Service Representative
DTE Energy
Detroit
03.1996 - 02.2000
- Resolved complex customer issues through effective communication and problem-solving skills.
- Provided exceptional support to customers regarding utility services and billing inquiries.
- Navigated difficult situations with tact and professionalism, enhancing customer satisfaction.
- Escalated unresolved issues to appropriate departments, ensuring timely resolution and follow-up.
- Leveraged CRM software to track customer interactions and streamline service request management.
- Met and exceeded performance goals to support long-term company growth and market dominance.
Senior Nuclear Security Officer
DTE Energy
Newport
09.1985 - 03.1996
- Monitored security systems to ensure compliance with nuclear safety protocols.
- Implemented access control measures to restrict unauthorized entry to sensitive areas.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Collaborated with local law enforcement on threat assessments and coordinated response planning.
- Conducted safety drills to enhance staff preparedness for emergency situations.
- Trained new security personnel on operational procedures and safety guidelines.
- Coordinated with regulatory agencies to maintain compliance with federal security standards.
- Prepared comprehensive reports on security incidents and operational activities for management review, ensuring informed decision-making.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Education
Certificate of Technical Studies - Industrial Plant Electrician
Oakland Community College
Auburn Hills, MI08-2013
Bachelor of Arts - Criminal Justice
Michigan State University
East Lansing, MI08-1985
Skills
- Electrical system maintenance
- Equipment installation
- Mechanical diagnostics
- Safety compliance
- Technical troubleshooting
- Parts procurement
Certification
- Electrician,Substation Apprenticeship Cetrification, US Department of Labor 2017
- Commercial Drivers License, State of Michigan 1999
Timeline
Electrical Maintenance Journeyman 1st Class
DTE Energy
02.2012 - 09.2018
Forklift Operator
Chrysler
02.2010 - 12.2010
Warehouse Worker
DTE Energy
02.2000 - 02.2012
Mechanic Assistant
DTE Energy
03.1999 - 02.2000
Senior Customer Service Representative
DTE Energy
03.1996 - 02.2000
Senior Nuclear Security Officer
DTE Energy
09.1985 - 03.1996
Certificate of Technical Studies - Industrial Plant Electrician
Oakland Community College
Bachelor of Arts - Criminal Justice
Michigan State University