RENA BRAXTON

• Adhered strictly to company policies and guidelines, as well as state and federal regulations, ensuring compliance in all aspects of claims handling.
• Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
• Maintained strong relationships with local repair facilities through regular communication and networking efforts.
• Contributed to team success by sharing knowledge, best practices, and resources among colleagues.
• Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
• Issued payouts to claimants.
• Documented all findings in concise reports.
• Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
• Achieved timely and accurate claim settlements by conducting thorough investigations and damage assessments.

• Maintained strong relationships with local repair facilities through regular communication and networking efforts.
• Demonstrated attention to detail when reviewing estimates for accuracy, ensuring proper labor rates and parts pricing were applied consistently across all cases.
• Reduced fraudulent claims by identifying potential fraud indicators during investigations.
• Ensured policyholder compliance with insurance contracts by explaining coverage details accurately and thoroughly.
• Promoted a positive company image by consistently providing excellent service to internal and external customers alike.
• Managed a high volume of claims efficiently, prioritizing tasks for maximum productivity.
• Enhanced customer satisfaction by providing prompt, courteous, and knowledgeable service throughout the claim process.
• Documented all findings in concise reports.
• Examined photographs and surveillance and any other documents relating to claims.

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• Developed customer service scorecards to measure customer service performance.
• Resolved issues and maintained customer service standards.
• Achieved individual sales goals and customer service goals.
• Promoted quality customer service by executing follow up procedures.
• Evaluated customer service standards, policies and procedures to verify customer service goal achievement.
• Provided exceptional customer service to customers.
• Utilized customer feedback to improve customer service.
• Participated in customer service training for internal teams to share knowledge and experience and improve quality of customer service.

• Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
• Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
• Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
• Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
• Observed strict procedures to maintain data and plan participant confidentiality.
• Collaborated with HR to develop and maintain up-to-date benefits manual.