Rena Brooks-Hobbs
Beaumont
Summary
- Results-driven professional with over 10 years of experience in customer service and sales, specializing in client relationship management and policy customization. Recognized for exceptional productivity, leveraging strong time management and multitasking skills to consistently exceed sales targets. Combines effective communication and problem-solving abilities to engage diverse clients and foster lasting relationships. Aspiring to enhance market analysis expertise to elevate client offerings within a dynamic organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
TPUSA, inc
Salt Lake City
03.2024 - 06.2024
- Responded to inquiries and explained product features and service advantages to potential customers.
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
- Utilized an automated system for rating plans, generating proposals, issuing policies, tracking payments.
- Assessed customer needs and provided appropriate insurance solutions.
- Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
- Participated in continuing education courses related to auto insurance products.
Licensed Insurance Agent
RDI Corporation
Milford
12.2022 - 05.2023
- Marketed life insurance products using diverse lead sources.
- Utilized a consultative sales approach to highlight product benefits effectively.
- Utilized the Sales Portal database to process new applications.
- Developed and implemented sales strategies to increase market share of insurance products.
- Counseled prospects and policyholders on coverage, limits and regulations.
Remote CSR Agent III
TTEC
Englewood
07.2021 - 09.2022
- Supported individuals in identifying the best insurance solutions for their needs.
- Identified optimal insurance solutions tailored to members' needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Seasonal Personal Vehicle Driver
UPS United Parcel Service
Beaumont
11.2020 - 12.2020
- Ensured secure delivery of packages to customers within designated timeframe.
- Completed necessary paperwork and documentation for deliveries.
- Utilized GPS and maps for efficient route planning.
- Documented daily mileage, gas, and other data.
- Followed specific routes and adhered to traffic laws while driving.
- Verified accuracy of deliveries against shipping documents prior to unloading cargo.
Secretary/Driver (PRN), Funeral Attendants
Calvary Mortuary
Beaumont
03.2019 - 12.2020
- Greeted mourners and directed them to seating areas.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Helped families organize final arrangements for deceased relatives.
- Ensured smooth execution of scheduled funeral arrangements.
- Organized and maintained filing systems for important documents.
- Transported funeral attendees in procession vehicles.
- Supervised funeral processions to direct cemetery parking.
Senior Property Manager
Mayfair Property Management
Orange
03.2020 - 07.2020
- Oversaw daily operations and execution of policies, procedures, and programs for efficient property management.
- Ensured compliance with regulatory standards, including TDHCA and HUD Section 8, alongside federal, state, and local laws.
- Directed maintenance team including supervision tasks and inspection duties.
- Ensured timely processing of invoices submitted.
- Processed rent payments and managed deposits via Yardi property management software.
- Maintained detailed records adhering to organizational standards.
- Assessed and validated payroll for employees.
- Facilitated weekly staff gatherings for collaborative discussions.
Substitute Teacher
West Orange Cove Consolidated
Orange
01.2020 - 07.2020
- Substituted for absent teachers, consistently following detailed directives from teachers and principals regarding student assignments.
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Monitored student behavior in the classroom and playground areas.
- Left notes for head teacher about notable students, events and problems.
- Provided feedback on student progress and performance.
- Operated computers or audio-visual aids to supplement class presentations.
- Adapted instruction according to individual student abilities and learning styles.
- Provided notes and reports on school day activities to primary teacher.
- Followed established lesson plans to continue learning trajectory.
Property Manager
American Personnel & Temps
Beaumont
10.2018 - 12.2018
- Advertise and market vacant spaces to attract tenants.
- Maintain stable occupancy, and strong resident relations.
- Receive and process rental collections and/or deposits.
- Maintain work orders, and ensure work orders are completed within a 24-hour time frame.
- Processed evictions when necessary in accordance with state laws and procedures.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed and oversaw operations, maintenance and administration of properties.
- Built relationships with service vendors and submitted associated billing statements.
Compliance Technician (Remote)
Dominium LLC
Plymouth
08.2017 - 03.2018
- Worked remotely while adhering to IRS and state agency guidelines.
- Gained expertise in federal, state, and local compliance laws including LIHTC Section 42, Section 8, and Section 236.
- Performed site visits, compliance file audits, certification file reviews, EIV processing, report monitoring as well as managing repayment agreements and income discrepancies.
- Maintain precise portfolio reflection across all affordable housing software and IT systems, including YARDI, PDB, and SharePoint.
Assistant Property Manager
Dominium Managment
Beaumont
07.2015 - 07.2017
- Responsible for the day-to-day operations of the property.
- Ensure all company policies and procedures are followed.
- Maintain work orders, and ensure work orders are completed within a 24-hour time frame.
- Ensure quarterly inspections are completed in a timely manner.
- Process all waitlist applications.
- Receive and process rental collections and/or deposits.
- Maintain stable occupancy
- Maintain strong resident relations, and provide excellent customer service.
Certification and Marketing Manager
Prodigem LLC
Bee Cave
12.2013 - 06.2015
- Coordinated application processing and administered waitlist management across 422 units at three large Section 8 properties.
- Coordinated move-in schedules across multiple locations.
- Handled systematic monthly EIV documentation for several apartment communities such as Starcrest, Palomino, and Woodbridge.
- Managed comprehensive marketing campaigns for corporate property assets.
- Managed operations at Starcrest Apartments temporarily until hiring of permanent manager.
- Facilitated resident support by streamlining lease renewals, ensuring re-certifications compliance, and upholding excellent service.
- Oversaw office and maintenance teams for work orders and make-ready tasks.
HCV Counselor
Port Arthur Housing Authority
Port Arthur
02.2012 - 11.2012
- Managed technical and administrative operations in the Section 8 Department of the Housing Authority.
- Manages interactions with landlords of leased properties under the Section 8 program.
- Facilitated regular recertification meetings for housing choice voucher recipients.
- Processes rent estimations and updates computer records.
- Drafts HAP contracts, leases, 50058s, and addendums.
- Maintained reports daily by utilizing Excel spreadsheets.
- Advised clients on utility allowance calculations to determine housing affordability.
DHAP Counselor
Port Arthur Housing Authority
Port Arthur
11.2010 - 01.2012
- Engages in diverse responsibilities concerning leased property management and DHAP program clients.
- Conducted quarterly assessments determining continued eligibility for clients in the DHAP Program.
- Prepare rent calculations, along with adjustments, and enter data in the mainframe system. (Ten Central)
- Drafts and finalizes HAP contracts and lease addendums.
- Advised clients on securing permanent housing and employment.
- Ensured accuracy in folder records by auditing and reconciling discrepancies across Ten Central and HUD DIS systems.
Workforce Specialist I
Texas Workforce Solutions
Orange
06.2009 - 11.2010
- Assisting employers in establishing Work-In-Texas accounts, and providing technical assistance in using the job-matching system to obtain optimum results.
- Processed applications on www.workintexas.com with a focus on accuracy and thoroughness.
- Facilitated the preparation of comprehensive employment applications focusing on skills, training, and experience.
- Managed cases of applicants with unusual job adjustment difficulties, particularly during economic downturns.
- Leveraged assessments to determine career development opportunities and training requirements based on customer profiles.
Administrative Assistant
Beaumont Housing Authority
Beaumont
09.2007 - 08.2008
- Performs clerical tasks, including correspondence, phone calls for projects, copying, faxing, filing, daily mail distribution, word processing, spreadsheets, data entry, and record keeping or e-mail as appropriate.
- Facilitated support for residents, staff, community stakeholders, HUD officials and others in executing HOPE VI Program.
- Maintain up-to-date information on development plans and schedules for residents and service partners.
- Produced detailed documentation on progress of HOPE VI Program utilizing Microsoft applications.
Housing Specialist
Beaumont Housing Authority
Beaumont
12.2005 - 08.2007
- Responsible for performing technical and administrative work in the Housing Authority's Section 8 Department
- Executed activities associated with leased property management for Section 8 program.
- Facilitated understanding of the Section 8 program for new participants through detailed explanation.
- Generated HAP contracts, leases, 50058 forms, and addendums.
- Ensure the rent roll is accurate by regularly updating it in Excel.
- Provided guidance to clients regarding total contractual rent adjustments.
Customer Service Representative
Village Choice HealthCare
Beaumont
01.2005 - 12.2005
- Developed robust connections with healthcare providers regularly.
- Executed weekly market planning through cold calling and attending presentation seminars.
- Created and distributed sales materials, including brochures and product datasheets, to support sales efforts.
- Implemented marketing campaigns and strategies by interacting with consumers.
- Coordinate with nurses and social services about home health requirements for upcoming discharged patients.
Assistant Case Manager, Social and Human Service Assistants
CHRISTUS St. Elizabeth Hospital
Beaumont
03.2004 - 01.2005
- Manage all front desk operations
- Answer/Screen incoming calls for the Director of Case Management as well as Lead Case Manager
- Type letters, memos or e-mail correspondence to department heads and Insurance Agency for claim denials
- Maintain department records, which included time keeping/payroll and vacation requests
- Order supplies for department and sort and distribute all incoming mail
Education
1 year college - Business Administration
Liberty University
Lynchburg, VA12.2013
1 year college - BCiS
Lamar Institute of Technology
Beaumont, TX12.2004
Certificate/Diploma - Word Processing
Chenier Business School
Beaumont, TX06.1989
High school diploma - General Studies
Central Sr. High School
Beaumont, TX05.1988
Bachelor of Arts - Elementary Education
Western Governors University
Salt Lake City, UTSkills
- Insurance sales
- CRM System Management
- Client Support
- Administrative support
- 10-key
- Quality control
- Consultative sales
- Verbal and written communication
- Microsoft Excel
- Live chat support
- Script adherence
- Microsoft Office Suite
- Calendaring
- Data entry
- Customer service
- Problem solving
- Communication skills
- Effective Time Management
Certification
- Licensed Insurance Agent, 08/01/23, 08/31/25
- Life, Health and AD&D, 08/01/23, 08/31/25
- Personal Lines Property and Casualty, 08/01/23, 08/31/25
- Driver's License
- Life Insurance License
Timeline
Auto Insurance Agent
TPUSA, inc
03.2024 - 06.2024
Licensed Insurance Agent
RDI Corporation
12.2022 - 05.2023
Remote CSR Agent III
TTEC
07.2021 - 09.2022
Seasonal Personal Vehicle Driver
UPS United Parcel Service
11.2020 - 12.2020
Senior Property Manager
Mayfair Property Management
03.2020 - 07.2020
Substitute Teacher
West Orange Cove Consolidated
01.2020 - 07.2020
Secretary/Driver (PRN), Funeral Attendants
Calvary Mortuary
03.2019 - 12.2020
Property Manager
American Personnel & Temps
10.2018 - 12.2018
Compliance Technician (Remote)
Dominium LLC
08.2017 - 03.2018
Assistant Property Manager
Dominium Managment
07.2015 - 07.2017
Certification and Marketing Manager
Prodigem LLC
12.2013 - 06.2015
HCV Counselor
Port Arthur Housing Authority
02.2012 - 11.2012
DHAP Counselor
Port Arthur Housing Authority
11.2010 - 01.2012
Workforce Specialist I
Texas Workforce Solutions
06.2009 - 11.2010
Administrative Assistant
Beaumont Housing Authority
09.2007 - 08.2008
Housing Specialist
Beaumont Housing Authority
12.2005 - 08.2007
Customer Service Representative
Village Choice HealthCare
01.2005 - 12.2005
Assistant Case Manager, Social and Human Service Assistants
CHRISTUS St. Elizabeth Hospital
03.2004 - 01.2005
1 year college - Business Administration
Liberty University
1 year college - BCiS
Lamar Institute of Technology
Certificate/Diploma - Word Processing
Chenier Business School
High school diploma - General Studies
Central Sr. High School
Bachelor of Arts - Elementary Education
Western Governors University
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